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From: jimd@frog.UUCP (Jim Damoulakis)
Newsgroups: net.micro.mac
Subject: Re: MacWorks (Apple, are you there?)
Message-ID: <1109@frog.UUCP>
Date: Thu, 6-Nov-86 09:47:38 EST
Article-I.D.: frog.1109
Posted: Thu Nov  6 09:47:38 1986
Date-Received: Sat, 8-Nov-86 04:57:49 EST
References: <825@tekred.UUCP>
Reply-To: jimd@frog.UUCP (Jim Damoulakis)
Organization: Superfrog Heaven [ CRDS, Framingham MA ]
Lines: 26
Keywords: HELP

In article <825@tekred.UUCP> richa@tekred.UUCP (Rich Amber ) writes:
>I have a package called MacWorks for my Lisa 2/5 (LisaSys3.0),
>but some dipstick trashed the MacWorks initialization disk.
>I called my friendly neighborhood computer store to see if I
>could get the disk replaced. They tell me that APPLE NO LONGER
>SELLS MACWORKS! What?!? Who is jerking who here?
>

What your dealer SHOULD have done was to provide you with a
software exchange authorization card (This is not exactly the
correct name, I can't remember what Apple calls it).  You would
then simply fill out the card (name, address, etc.) and send it,
along with your defective disk to the address indicated on the
card.  After a few weeks (hopefully) you would then receive a 
replacement disk at no charge.

Basically Apple's policy for the past few years has been to replace
defective disks for free.  Unfortunately many dealers are too lazy
(dumb) to check their Apple Service Procedures Binder to find this 
info.  

I would suggest talking to the service dept. manager at your dealer or 
finding another dealer.

Hope this helps a little.

Jim Damoulakis