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Path: utzoo!watmath!clyde!rutgers!ll-xn!mit-eddie!genrad!decvax!decwrl!sun!wdl1!kimery
From: kimery@wdl1.UUCP
Newsgroups: net.micro.pc
Subject: Re: Mail-order companies
Message-ID: <740004@wdl1.UUCP>
Date: Wed, 22-Oct-86 20:34:49 EDT
Article-I.D.: wdl1.740004
Posted: Wed Oct 22 20:34:49 1986
Date-Received: Sat, 25-Oct-86 05:41:18 EDT
References: <317@slu70.UUCP>
Lines: 29

/ wdl1:net.micro.pc / guy@slu70.UUCP / 10:01 am  Oct 20, 1986 /
People have been discussing problems with mail-order firms so I thought I'd put
my two cents in (I just got off the phone and I'm still warm). The company in
question is Warehouse Data Products. I ordered a Microsoft C compiler and a
generic serial port in late August. The compiler arrived in reasonable time
given that Microsoft may not have shipped them promptly. Two months later, I've
yet to recieve the serial port. Several phone calls have elicited various
responses including the latest which was that it would be sent out today.
I'll believe it when I see it. They appear to me to have a very poorly organized
bookkeeping system and/or inventory control. They also have a nasty habit of
telling you they'll call you back tomorrow and not doing so. If you are thinking
of ordering from them, my experience may provide some food for thought. I
don't know whether all their customers get treated this way but they will get
no more of my business.
----------
	
	I myself ordered a memory board for my "toy", and received it 
	within 4 days.  It turns out that the memory board would NOT
	work on my machine, and they were VERY easy to deal with.
	They provided an RMA number and issued credit to my plastic.
	The best part was that since the sales person assured me that
	it would work, I was not charged the standard restocking fee...
	
	No complaints from me.
	
			Sam Kimery
			kimery@ford-wdl1
			sun!wdl1!kimery