Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!mnetor!seismo!rutgers!mit-eddie!genrad!decvax!decwrl!sun!plx!ed
From: ed@plx.UUCP (Ed Chaban)
Newsgroups: comp.sys.amiga
Subject: Re: Corrections and an Apology
Message-ID: <330@plx.UUCP>
Date: Mon, 24-Nov-86 12:07:03 EST
Article-I.D.: plx.330
Posted: Mon Nov 24 12:07:03 1986
Date-Received: Mon, 24-Nov-86 22:45:57 EST
References: <954@blia.BLI.COM> <42600001@uicsrd>
Organization: Plexus Computers; San Jose, CA
Lines: 59

> 
> > /* Written 11:01 am  Nov 17, 1986 by forrest@blia.BLI.COM in uicsrd:comp.sys.amiga */
> > I apologize for several factual mistakes in my recent submission
> > about my initial comments about the Amiga. Yes, it does have pattern
> > matching, and directories are deleted with the delete command. ...
> 
> > I'm going to compose a general response to the replies I've gotten
> > but I wanted to apologize for my mistakes first.
> > Jon
> 
> Why did you do it?
> 
> There is a difference in my mind between complaining about the deficiencies
> of a computer when it is compared with full knowledge of its features, and
> making up ones mind on holistic and fuzzy first-impressions and then taking
> these wet complaints to the machine's experts.  Computers are more complex
> and layered than automobiles, yet people treat them with the same test-drive-
> around-the-block philosophy.  All the layers of a computer are not apparent
> from the users interface-- surely not without manuals.  Indeed, after driving
> a Yugo around the block, would you whisk off a piece of air-mail to Yugoslavia
> to the car's designers?  Since C-A and many developers read net.micro(comp.sys.
> amiga), this is essentially what you've done.
> 
> Can someone help explain to me why these messages of the flavor of sending
> the-owner-of-computer-bleb-mail-saying-bleb-sucks are so prolific across the
> net?
> 
OK here goes. The question here is one of OPINION which each of us is
free to express.  The sad part about about these complaints are that they are 
seldom taken seriously. I owned an amiga for SIX  MONTHS and was unable to
get reasonable customer support from CBM. I waited FOUR of those months in
anticipation of receiving my manual set.

Your analogy to automobile manufacturers is erroneous.  Do I need
to be an expert on automotive engineering to judge whether the 
car performs to my satisfaction?

Granted, many of the complaints expressed in the original posting were
a result of ignorance, but I  was in the same boat when waiting those
Four F*cking months for may manual to arrive.   

========================================================================
					    _____O_____
  Ed Chaban   				   /___________\
  Plexus Computers Inc.    		   |  _  |  _  |
  Phone: (408) 843-2226			   | |_| | |_| |
  Net: sun!plx!ed			   |  _  |  _  |
   					   | |_| | |_| |
   					   |  _  |  _  |
   					   | |_| | |_| |
       "Have a Jelly Baby?" 		   |     |     |
   		-The Doctor		   |_____|_____|




> 						Tom

*** REPLACE THIS LINE WITH YOUR MESSAGE ***