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From: dewey@ttidca.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Microsoft customer "support"?
Message-ID: <384@ttidca.UUCP>
Date: Wed, 4-Feb-87 11:14:56 EST
Article-I.D.: ttidca.384
Posted: Wed Feb  4 11:14:56 1987
Date-Received: Sat, 7-Feb-87 11:10:26 EST
References: <216700006@orstcs.UUCP>
Reply-To: dewey@ttidca.UUCP (William Dewey)
Organization: CitiCorp TTI, Santa Monica, Ca.
Lines: 25

I, too, decided to become a legitimate licensee of Microsoft MS-DOS 3.2 and
had a similar experience with lack of support.  In my case I decided to use
the 'subst' command listed in the 3.2 manual which alluded to the use of
drive letters hight than 'f'.  When I entered the command, letter for letter
from the manual, it didn't work.  Upon calling Microsoft I got the same
'we don't support it' routine, they claimed that all support is to be
handled by the dealer who sold the software.  On top of that, they claimed
that the software should only be sold bundled with hardware.  I then called
the company that I purchased most of the software from and found that I
needed to include the 'lastdrive=' command in CONFIG.SYS.  Luckily they were
looking at a PC-DOS manual.

The point of this is, if you are listening Microsoft, is why your bad
attitude towards the users of your products, and why, oh why, do your
manuals completely leave out information which is needed to use other
commands which you do document?

For any of you who have similar problems, try to check with friends who
may have a PC-DOS manual or the manual printed by Leading Edge.  In both
cases they have done a much better job than the folks at Microsoft.

Bill Dewey

{trwrb,psivax,philabs,csun}ttidca!dewey
dewey@TTI.COM