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From: lodman@ncr-sd.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Microsoft customer "support"
Message-ID: <1330@ncr-sd.UUCP>
Date: Tue, 10-Feb-87 12:27:48 EST
Article-I.D.: ncr-sd.1330
Posted: Tue Feb 10 12:27:48 1987
Date-Received: Wed, 11-Feb-87 07:53:00 EST
References: <216700006@orstcs.UUCP> <384@ttidca.UUCP> <599@pilchuck.Data-IO.COM>
Reply-To: lodman@ncr-sd.UUCP (Michael Lodman)
Organization: NCR Corporation, San Diego
Lines: 17


I have always found Microsoft to have very good customer support, certainly
better than companies like some other companies I know of. As an example, 
I needed a new track ball for my mouse, called Microsoft, and they sent 
me a new ball in two weeks at *NO* charge.

Also, Microsoft doesn't support MS-DOS at the retail level. We sell
a version of MS-DOS called NCR-DOS and support all of our customers'
problems with it.


-- 
Michael Lodman
Advanced Development
NCR Corporation E&M San Diego
mike.lodman@SanDiego.NCR.COM (registered w/ CSNET)
{sdcsvax,cbatt,dcdwest,nosc.ARPA,ihnp4}!ncr-sd!lodman