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From: jantypas@hope.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Re: Microsoft customer "support", why it is.
Message-ID: <1181@hope.UUCP>
Date: Tue, 10-Feb-87 11:57:02 EST
Article-I.D.: hope.1181
Posted: Tue Feb 10 11:57:02 1987
Date-Received: Thu, 12-Feb-87 23:04:50 EST
References: <599@pilchuck.Data-IO.COM>
Organization: University of California, Riverside
Lines: 13

> 
> Microsoft does not have the best customer support in the world, but it
> is at least reasonable. It is unreasonable for you to expect them to
> support MS-DOS! MS-DOS is an OEM product only, Microsoft does not sell
> it (retail). PC-DOS is only MS-DOS with IBM PC drivers in it, OEM'ed to IBM.
> 

And I suppose this excuses them for the acts they do?  They can be rude and
downright insulting.  Try talking to some Xenix customers .  Even IF
Microsoft doesn't sell the product directly, they should be considering
what their dealers do.  SCO is their only dealer and they are also rude
and insulting at times.  (That's why I went with Microport.  They may have
bugs, but I know at least they try to fix them.)