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From: carolyn@cbmvax.UUCP
Newsgroups: comp.sys.amiga
Subject: Re: Thank you C-A
Message-ID: <1482@cbmvax.cbmvax.cbm.UUCP>
Date: Mon, 2-Mar-87 21:09:17 EST
Article-I.D.: cbmvax.1482
Posted: Mon Mar  2 21:09:17 1987
Date-Received: Thu, 5-Mar-87 18:50:29 EST
References: <8702241749.AA00655@cory.Berkeley.EDU> <179@nis.UUCP>
Reply-To: carolyn@cbmvax.UUCP (Carolyn Scheppner CATS)
Distribution: na
Organization: Commodore Technology, West Chester, PA
Lines: 33

In article <179@nis.UUCP> rjg@nis.UUCP (Robert J. Granvin) writes:
>
>I must agree with you, but I must also comment that my only real
>aggravations that I occasionally get from C-A is their
>inability/unwillingness sometimes to respond to my private questions.
>Sure.  I ask pointed questions, and some (not all) I am sure they
>can't answer right now, but even that is an answer that I can accept
>to a letter.  However, on the other hand, if there is a question they
>_can_ answer, I would prefer a short blurb to nothing at all.  (Many times
>I prefer to ask questions in private rather than post them, for
>whatever reasons.)

I don't think I've ever gotten any private questions from rjg, but I
do get several private questions each week.  If I don't know the answer
but know someone who might, I forward it to them.  Most of the time
I can and do answer the question myself.  At least 50% of the time,
the path it came by won't work the other way.  I usually make two
more attempts with paths suggested by our system.  If that fails, I
just file it.  It get very aggravating to play message tennis with
the MAILER-DAEMONs.

Answering private emailed and mailed questions is not one of my priorities.
My priority is generally whatever I can do to help the MOST developers
in the LEAST time.  Responding to private questions helps the LEAST
developers and takes the MOST time.  I feel that my time is better spent
researching answers to unanswered posted questions.  

-- 
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Carolyn Scheppner -- CBM   >>Amiga Technical Support<<
                     UUCP  ...{allegra,caip,ihnp4,seismo}!cbmvax!carolyn 
                     PHONE 215-431-9180
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