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Path: utzoo!utgpu!pete
From: pete@utgpu.UUCP
Newsgroups: comp.sys.atari.st
Subject: Bad monitor, Bad service
Message-ID: <1987Mar13.141548.24430@gpu.utcs.toronto.edu>
Date: Fri, 13-Mar-87 14:15:48 EST
Article-I.D.: gpu.1987Mar13.141548.24430
Posted: Fri Mar 13 14:15:48 1987
Date-Received: Sat, 14-Mar-87 01:48:32 EST
Distribution: na
Organization: University of Toronto Computing Services
Lines: 39
Checksum: 22161



	Hi everybody,
	Just thought I'd relate a little horror story I've been having
with the service department of Atari here in Toronto.
	I've had my 1040 for about a year now, and have been mostly satisfied
with the machine. cheap and powerfull. The computer itself seems to be pretty
reliable. my sm124 however...
	My monitor developped a glitch a little while ago that takes the form
of the image shifting left to right or right to left at random interval and
random distances. The distance is usually less thatn 5 mm and the entire image
usually shifts, though occasionally I also notice horizontal spikes and wave-
ering.
	I took my monitor to Atari service here in Toronto, and they said it
would take 2-3 days. 7 days later, they told me it was done. I went out to
pick it up: all there was was a note:No problems, must be with computer.
	This seemed wierd to me as my color monitor has NEVER given me problems.
Anyways, I took in the whole system. 5 days later. "couldn't find the problem".
	Damn! I thought. must be interferance. (though I had checked that). SO
I set the stupid thing up at WORK. same problem. I took it home, and UNPLUGGED
EVERY APPLIANCE AND ELECTRICAL DEVICE IN THE HOUSE. ***SAME PROBLEM***!!!!

	These guys are either BLIND or just plain aren't willing to spend the
time to find the problem. Frankly, I am EXTREMELY PISSED OFF. I spent over
$2000 on atari equipment. Yah, the software isn't great, I can live with that.
I CAN'T LIVE WITH RUDE AND INEFFECTIVE SERVICE.

	So, I ask the net, has ANYBODY had the kind of monitor problems I have
been having? I guess I am forced to open the damn thing up myself and fix it.
Let's hope I don't electrocute myself (for atari Canada's sake!)

						Pete Santangeli
						pete@utgpu

SNAIL : Pete Santangeli
	56 Coldstream Ave
	Toronto, Ont
	Canada
	M5N 1X8