Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!watmath!clyde!rutgers!mit-eddie!bu-cs!bucsb.bu.edu!madd
From: madd@bucsb.bu.edu.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Reliability of PC Mail-Order Dealers
Message-ID: <741@bucsb.bu.edu.UUCP>
Date: Sun, 15-Feb-87 12:44:54 EST
Article-I.D.: bucsb.741
Posted: Sun Feb 15 12:44:54 1987
Date-Received: Mon, 16-Feb-87 03:40:14 EST
References: <1115@sphinx.UChicago.UUCP>
Reply-To: madd@bucsb.bu.edu.UUCP (Jim "Jack" Frost)
Distribution: na
Organization: ODO (Organization for the Disorganization of Organization)
Lines: 35

In article <1115@sphinx.UChicago.UUCP> tod4@sphinx.UChicago.UUCP (phillip a todd) writes:
>>>Re: PC Network (T-H-E Computer Products Company), Chicago, IL.<<
[...]
>
>1] "PC Network is almost sure death."
>
[deleted stuff about long delays in shipping PC+'s]
>
>[Reports about PC Network's customer service were uniformly bad.
>No major complaints about their hardware were sent to me.]

Only their delivery of PC+'s is poor.  Their customer support is very
good.  After a friend ordered a PC+ (and waited an ungodly amount of
time to get it) he had a problem (RAM error on power up).  We called
their tech support.  Over the phone, the guy told us how to check for
which bank was giving us trouble, and how to fix it.  When the problem
persisted, he decided it was a problem with the mother board, and told
us to ship it to them to be replaced.  We asked about turnaround time,
and were told "about a week".  We UPS'ed it to them with a letter explaining
that we needed it back immediately and could they UPS red it to us
as soon as possible.  They did.  At *their* cost.  UPS red is very
expensive.

In summary, their people know what they are talking about (compare that
to the IBM support people I've dealt with, who couldn't tie their
shoes).  It's true that their PC's take forever to get delivered.
Other items they sell, however, are very promptly delivered and are of
high quality.  No complaints from me.

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
                   - Jim Frost * The Madd Hacker -
UUCP:  ..!harvard!bu-cs!bucsb!madd | ARPANET: madd@bucsb.bu.edu
CSNET: madd%bucsb@bu-cs            | BITNET:  cscc71c@bostonu
-------------------------------+---+------------------------------------
"Oh beer, oh beer." -- Me      |      [=(BEER) <- Bud the Beer (cheers!)