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Path: utzoo!utgpu!water!watnot!watmath!clyde!cuae2!ihnp4!ethos!darren
From: darren@ethos.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Reliability of PC Mail-Order Dealers
Message-ID: <1117@ethos.UUCP>
Date: Tue, 17-Feb-87 19:04:22 EST
Article-I.D.: ethos.1117
Posted: Tue Feb 17 19:04:22 1987
Date-Received: Wed, 18-Feb-87 22:23:27 EST
References: <1115@sphinx.UChicago.UUCP>
Reply-To: darren@ethos.UUCP (Darren Friedlein)
Distribution: na
Organization: Humanities Forum at ethos, Durham, NC
Lines: 57

In article <1115@sphinx.UChicago.UUCP> tod4@sphinx.UChicago.UUCP (phillip a todd) writes:
>
>
>
>
>Thanks to all of you who responded to my query about the
>reliability of PC mail-order dealers <1058@sphinx.UChicago.UUCP>.
>What follows is a summary of comments and experiences relayed to
>me by contributors to the net. Any comments not in quotation marks
>are my own. I hope some of you find this info as useful as I did.
> :
> :
> etc...
>
>Phillip Todd


I couldn't beleive that Norteastern Software wasn't mentioned.  This is going
to sound like complaining, and in part it is, but it's more of a warning to
others not to deal with them.  In July of last year, I ordered a PC Mouse from
them.  I had dealt with other mail-order companies and I knew to wait it out,
but after 2 months I got wrestless.  I had heard that they were unreliable and
I was getting concerned.  I call the tech support line (just the toll free line,
but the telephone company charges for it), and asked for the status on my
order.  They told me they were still waiting to get it from the supplier and it
was only a matter of days.  After about a month of this, I decided to cancel my
order.  They wouldn't return my money, but Mastercard said they could transfer
the money from Northeastern's account to mine if it was confirmed that the
goods were never sent (YEAA!).  Northeastern got the message damn quick.  I had
the mouse in half a week with a few extra pieces of bundled software I hadn't
ordered.  I didn't mind this at all, but everything was dated 1984.  How long
had this been sitting on the shelf!?!  I grudgingly accepted the situation and
now have the mouse.

One other situation that didn't end so happily.  A friend of mine ordered
several pieces of software from NE for his work (this was 1 1/2 years ago).
He got about half the order, but to this day, hasn't gotten the rest.  They
even had the nerve to call and tell him that he hadn't paid for WordStar.  He
had all the checks to prove it, and, working for the state government, had all
the receipts and documents to prove it.  He hasn't heard from them since.

Please, heed my warning.  Don't order from them unless you can wait a LONG
time.  And make sure you can get your money back for unreceived goods (they
won't).

Disclaimer - I have no affiliation, professional or otherwise with any of the
             companies mentioned above or their competitors.

-Darren

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