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From: zemon@felix.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Microsoft customer "support", why it is.
Message-ID: <2288@felix.UUCP>
Date: Tue, 17-Feb-87 15:51:58 EST
Article-I.D.: felix.2288
Posted: Tue Feb 17 15:51:58 1987
Date-Received: Thu, 19-Feb-87 19:19:24 EST
References: <216700006@orstcs.UUCP> <384@ttidca.UUCP> <599@pilchuck.Data-IO.COM>
Sender: root@felix.UUCP
Reply-To: zemon@felix.UUCP (Art Zemon)
Organization: FileNet Corp., Costa Mesa, CA
Lines: 31


Just for the record, I bought my MS-DOS from Zenith (when I
bought my Z151).  It came with a phone number which is
answered by knowledgeable, courteous people who have always
answered my questions promptly.

There are some advantages to buying a name brand computer
instead of the Acme PClone with no support.  And as long as
I'm on the subject, here is my horror story for the day:

A friend called me up and asked me to installed the Acme
PClone that he bought.  Configuration?  The sales guy told
him he had a CPU, keyboard, 30Mb hard disk, monitor, and
MS-DOS.  "Some assembly required," of course!

What he didn't have was the mounting hardware for the hard
disk, manuals for MS-DOS, or even instructions for which
way to hook up the ribbon cables between the hard disk and
the controller (which, fortunately, was configured properly
'cuz there aren't any instructions for that either).

When I finally got it all running, the first thing I made
him do was buy a legal copy of PC-DOS so he would have a
full compliment of the transient programs and the
documentation to go with them.  Now I don't have to answer
questions like "How do I format a floppy disk?"
-- 
	-- Art Zemon
	   FileNet Corporation
	   Costa Mesa, California
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