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From: berger@clio.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Microsoft customer "support", w
Message-ID: <16800052@clio>
Date: Fri, 20-Feb-87 13:21:00 EST
Article-I.D.: clio.16800052
Posted: Fri Feb 20 13:21:00 1987
Date-Received: Mon, 23-Feb-87 01:43:56 EST
References: <2288@felix.UUCP>
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Nf-ID: #R:felix.UUCP:2288:clio:16800052:000:648
Nf-From: clio.Uiuc.ARPA!berger    Feb 20 12:21:00 1987


This works both ways.  The service policies at our local stores for
name brands are pretty bad, for the most part, and very expensive.
Conversely I've had excellent support over the phone from Fountain
Technologies in NY and Anthem Systems in Scotts Valley, CA.  All of
my clone equipment has come with documentation and schematics.
Virtually none of my name brand purchases have included schematics
(though IBM will sell them to you, a complete set runs around
$ 400).  So much for name brands.


			Mike Berger
			Center for Advanced Study
			University of Illinois 

			berger@clio.las.uiuc.edu
			{ihnp4 | convex | pur-ee}!uiucuxc!clio!berger