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From: tdn@spice.cs.cmu.edu.UUCP
Newsgroups: comp.sys.misc
Subject: Re: Caution with S&S Wholesalers of Miami Beach
Message-ID: <1165@spice.cs.cmu.edu>
Date: Thu, 12-Mar-87 21:43:09 EST
Article-I.D.: spice.1165
Posted: Thu Mar 12 21:43:09 1987
Date-Received: Sat, 14-Mar-87 00:50:06 EST
Organization: Carnegie Mellon University
Lines: 32

Since you bought the system with a credit card, you may be able to 'chargeback'
the amount of the purchase as a way of getting your money back from the company
if they refuse to deliver what they promised for your money or overcharge you.

>From the February 1987 issue of Consumer Reports:
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"If the process results in an actual chargeback, the issuer wipes your slate
 clean of the disputed debt and any related charges.  It's then up to the
 merchant who sold you the disputed goods or services to try to collect from
 you directly.  Since you still have your money and the merchant doesn't, you
 are in a better bargaining position.
 . . .
 Here are some situations in which a chargeback request could be helpful:
    - A billing error.  If you're billed for merchandise you never ordered,
      or think you've been charged too much, inform the credit-card issuer
      and withhold payment on the disputed amount.
    . . .
    - Merchandise that's not what you expected.  Suppose, for instance, you
      had some clothing custom-made, and it turns out to be a different
      color, material, or size from what you specified.  The tailor might
      say "tough luck."  A chargeback might change the tailor's mind."
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I suggest that you find a copy of the issue, as the article has a lot more
useful information than what I have quoted above.

It's too bad that I did not have and use a credit card when I ordered a 2MB
memory upgrade from a company called "MassTech Development Labs" in December
of 1985; I'm -still- waiting for my money after having given the company not
just one but three chances to repair the upgrade and after having returned it
in April of 1986 with their promise to refund my money right away.

                                        -- Thomas Newton