Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!utgpu!water!watnot!watmath!clyde!rutgers!daemon From: daemon@rutgers.UUCP Newsgroups: comp.sys.amiga Subject: Mail Order Blues Message-ID: <1387@rutgers.RUTGERS.EDU> Date: Mon, 6-Apr-87 11:32:04 EST Article-I.D.: rutgers.1387 Posted: Mon Apr 6 11:32:04 1987 Date-Received: Wed, 8-Apr-87 04:47:05 EST Sender: daemon@rutgers.RUTGERS.EDU Lines: 122 From: eraps1@NADC Hi all, Had a spot of trouble with a mail order company. I am sure other people have had problems with the same company. If you know of a reliable mail order firm selling hardware/software for the Amiga, please let me know. Thought you might be interested in my solution to mail order companies who aren't reliable. Feel free to reuse it for action in similar cases. - Rob Ginn (eraps1@nadc.arpa) --------------------------- Cut Here ----------------------------- Attorney General State of California CA 94301 Dear sir, I have been defrauded by a company named "Go Amigo" which is based in your state. "Go Amigo" sells computer hardware and software, and is located at: Go Amigo 508 Waverley Street Palo Alto, CA 94301 Synopsis of events: I mail ordered (with a check), 4 items (3 pieces of software and 1 book) on Nov 21, 1986. Please see enclosed copy of original order. I received a package from the company three weeks later. The package contained 2 correct pieces of software, 1 wrong piece of software, and 1 wrong book (correct is defined as: I ordered it). I called the company and was given a Return Merchandise Authorization (RMA) number and told to ship the 2 incorrect items back (at my expense). I returned the 2 items and another package arrived 1 week later. The second package contained 1 correct book; the remaining software was missing. Also not present was an updated invoice. I called the company and was told that it would be shipped right out (I was also treated to a sob story about "those darn shippers"). Two weeks later, I received the third package. This package contained 1 incorrect (not ordered) piece of software. I called the company and was given another RMA number and told to return the incorrect software (at my expense), I got a repeat of the "those darn shippers" story. I shipped back the incorrect software. Two weeks later I received the fourth package. It contained 1 incorrect piece of software. I called the company and told them that if they could not ship me what I ordered that they should give me a refund. They assured me that they would ship it out the very next day and that I could take my time returning the incorrect software (at my expense). Since there was a snowstorm the next week, I was unable to ship the package immediately. Three days later the roads were clear but I decided to wait for the next package before returning the current one (thus saving on the return postage). After 2 weeks had passed and I had not received a package from the company, I called to inquire about the the package. I was told that they had shipped it (they claimed UPS had lost it). Assuming that they were lying to me, and were waiting to receive my package before they shipped theirs, I returned the package (at my expense). Three weeks later I received the fifth package. It contained 1 incorrect piece of software. I called the company and demanded a refund. After about 5 minutes of arguing, they agreed to send me a refund and to have UPS call at my home for the package. And yes, I got the "those darn shippers" sob story again. After waiting three weeks for my refund, I called the company. I was told that the man in charge of sending refunds was out that week and I would receive the refund sometime next week. I did not receive my refund. I called the company and talked with a person named Karen, represented to me as the president of the company. I was told that the person responsible for the refund had not sent it and that there was nothing I could do about it since it was her job to get him to mail it. I was also told that since it was his job, it wasn't her responsibility. I told her that I didn't care whose job it was and that I was dealing with a company, not individuals. I told her that it was the companys responsibility and that I expected the check by the following Friday (7 days later) or I would take further action. She told me that I was the 16th caller demanding a refund that she had talked to that day. Seven days have passed and I have not received a refund. It has been five and a half months since I placed the order and in my opinion a company that can't get the job done in that time is not likely to do it in the near future. By the company presidents own admission, my case is not an isolated one. Many people have similar difficulties with this company. I would ask that you take whatever action you deam appropriate. If you need more information, I am available from 9:00 to 4:30pm EST at (215) 441-3673. Thank you for any assistance you can provide. Thank You, Robert Ginn cc: Go Amigo, The Better Business Bureau, encl (1)