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From: rice@pilchuck.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Microsoft's "customer support"
Message-ID: <620@pilchuck.Data-IO.COM>
Date: Thu, 26-Mar-87 12:30:56 EST
Article-I.D.: pilchuck.620
Posted: Thu Mar 26 12:30:56 1987
Date-Received: Sat, 28-Mar-87 04:12:16 EST
References: <502@hadron.UUCP>
Reply-To: rice@pilchuck.UUCP (Ken Rice)
Organization: Data I/O - FutureNet Corp.; Redmond, WA
Lines: 16

I've tried to use Microsoft's Customer Support several times over the last
few months (for their C compiler). They've never managed to answer any of
my questions. I'd hoped that they would have more information than I do,
but the response is always, "Let's look it up in the manual together." If
I'd been able to find it in the manual, I wouldn't have called.

The last time I called, I hit an extremely annoying automated telephone-
answering system. I had to work through about six levels of a tree-structured
sequence, pushing keys on my phone to select branches to reach the C experts.
When I finally thought I'd found the lowest level, I got a message that they'd
all be in a meeting and to call back in two hours. I was so mad I just about
drove over to Microsoft to chuck my question through a window tied to a rock.

I doubt that I'll ever try again. Too bad.

Ken Rice