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Path: utzoo!utgpu!water!watnot!watmath!clyde!cbatt!ihnp4!gargoyle!sphinx!cjdb
From: cjdb@sphinx.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Microsoft's "customer support"
Message-ID: <1393@sphinx.uchicago.edu>
Date: Fri, 3-Apr-87 21:47:47 EST
Article-I.D.: sphinx.1393
Posted: Fri Apr  3 21:47:47 1987
Date-Received: Sun, 5-Apr-87 08:42:51 EST
References: <502@hadron.UUCP> <620@pilchuck.Data-IO.COM> <2910@sdcsvax.UCSD.EDU>
Reply-To: cjdb@sphinx.UUCP (Charles Blair)
Organization: University of Chicago Library Computer Systems
Lines: 25


In article <2910@sdcsvax.UCSD.EDU> rick@beowulf.UUCP (Rick Randall) writes:
>...
>I appreciate your frustration, but actually I prefer this "phone-menu"
>approach to getting put on hold indefinitely ...
>Also, consider that if you want to
>call the same desk multiple times, the sequence can go very fast after
>the first time (assuming you write down and save the numbers) -- if the
>system works like the one at Orchid, you don't have to wait to hear the
>recording at each node of the tree.

This is true. For C and MASM questions, the sequence is 1 2 2 1; no
waiting. They say 4 0 1 is the escape to the top level of help, but
I've never tried it. Last time I called I asked why Codeview seemed to
hang my AT at will (so badly that I have to cold boot it). They
couldn't help me ("Do you know of any bugs in Codeview?"  No. No bugs.
Hmmmm.) The darn thing will even hang after doing an Alt-S. Sheesh.
But's still, it's a _lot_ better than nothing.




-- 
"... every form of refuge has its price."	..!ihnp4!gargoyle!sphinx!cjdb  
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