Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!utgpu!water!watmath!clyde!rutgers!ucla-cs!ames!ucbcad!ucbvax!decvax!tektronix!tekgen!tekigm2!timothym
From: timothym@tekigm2.UUCP
Newsgroups: comp.sys.ibm.pc,misc.consumers
Subject: Re: Crusade against PC's Ltd. ripoff (long)
Message-ID: <1675@tekigm2.TEK.COM>
Date: Thu, 23-Apr-87 14:43:08 EST
Article-I.D.: tekigm2.1675
Posted: Thu Apr 23 14:43:08 1987
Date-Received: Sat, 25-Apr-87 07:53:45 EST
References: <12983IKS@PSUVM>
Reply-To: timothym@tekigm2.UUCP (Timothy D Margeson)
Organization: Tektronix, Inc., Beaverton, OR.
Lines: 42
Xref: utgpu comp.sys.ibm.pc:3148 misc.consumers:1381


About mail order,

One course of action that Mr. Briggs has not taken that may bring action
is to contact the local post office. Talk to the public relations officer
with all of the written correspondence.

He may be in the best position to actively get involved in this obvious case
of mail fraud (although what proof does Mr. Briggs have that he mailed the
drive back, and not sold it to someone).

Another tack would be to contact the card company used to charge the original
drive, and ask them to reverse the charges (it may have been too long ago to
have this done).


A last thought though. This is a fairly common complaint with doing business
mail order. Sure the savings are sometimes significant, but how many of you
have NEVER had something like this happen? I tend to do more business eye-
to-eye since I had problems (unless I know 100% for sure that the company
I am doing business with is quite reputable).

A rule of thumb I use is to do incremental business with a firm until I have
a fair amount of respect for them. That is, I will order a small item, watch
the process closely. If all goes well, they ship when promised, and the product
arrives in order, I will then place a larger order. At least this way I have
a feel for the company.

I feel far better ordering a $500.00 item if they performed well on a $29.95
order. Another thing I do is to ask for their customer service number before
ordering anything. I always call it just to see who to talk to about a problem.
This gives a general feel for the customer service dept., real quick. If you
feel like you get a run-around here, bag the order idea and go elsewhere. There
are a few reliable firms out there, worthy of you business.



-- 
Tim Margeson (206)253-5240
PO Box 3500  d/s C1-937                          @@   'Who said that?'  
Vancouver, WA. 98668
{amd..hplabs}cae780!tektronix!tekigm2!timothym (this changes daily)