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From: japplega@csm9a.UUCP (Joe Applegate)
Newsgroups: comp.sys.ibm.pc
Subject: PC's Limited - Buyer Protection
Message-ID: <440@csm9a.UUCP>
Date: Fri, 24-Apr-87 01:38:37 EST
Article-I.D.: csm9a.440
Posted: Fri Apr 24 01:38:37 1987
Date-Received: Sat, 25-Apr-87 14:54:46 EST
Organization: Colorado School of Mines
Lines: 36

>I am posting this out of concern because I would not want what has happened
>Robert Briggs to happen to any one.
>                                                   -Indra.
>     
>     I've been ripped off to the tune of $700 by PC's Limited, 7801 N.
>     Lamar, Suite E-200, Austin, TX.
>         Robert S. Briggs

Though I can sympathize with Mr. Briggs' dilemna he has pointed out a very
common danger in dealing with mail order equipment or software.  PC's Limited
for one has had a great deal of bad press in the past and yet they remain
in business (and conduct a considerable quanity of business at that!)...
In the past 3 years I have seen numerous reports in the PC magazines of
problems with their products and support.  One incident which was discussed in
MicroCornucopia involved a group of dissatisfied customers in Texas actually
staging a demonstration in their lobby in order to finally see their director
of service.  I have and will caution all consumers to stay clear of this company
no matter how low their prices or how good their advertising...

Mr. Briggs could have easily recovered his money if only he had placed the
original purchase with a major credit card.  Federal law allows the remedy
of debt removal for unsatisfactory merchandise if a credit card is used and
the purchase is made from a firm 100 or more miles away from your residence
(or place of business).  I had to used this once on mail order software that
I felt failed to function as advertised and where a refund was refused.
I recommend that all mail order purchases be conducted via credit card trans-
action in order to give the consumer full legal recourse... (I also use this
for all software purchases do to the lack of warentee inherent in their
quasi-legal license aggreements)!


        Joe Applegate - Colorado School of Mines Computing Center
		{seismo, hplabs}!hao!isis!csm9a!japplega

          *** UNIX is a philosophy, not an operating system ***
  *** BUT it is a registered trademark of AT&T, so get off my back ***