Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!utgpu!water!watmath!clyde!cbatt!ihnp4!inuxc!iuvax!ndmath!ndcheg!evan
From: evan@ndcheg.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Crusade against PC's Ltd. ripof
Message-ID: <111@ndcheg.UUCP>
Date: Tue, 5-May-87 11:12:59 EDT
Article-I.D.: ndcheg.111
Posted: Tue May  5 11:12:59 1987
Date-Received: Thu, 7-May-87 01:17:40 EDT
References: <916@mtunb.UUCP> <75800033@uiucdcsp> <434@rlgvax.UUCP>
Organization: Univ. of Notre Dame
Lines: 27
Summary: Too much PC's Ltd. bashing.

In article <434@rlgvax.UUCP>, cliff@rlgvax.UUCP (Cliff Joslyn) writes:
> I dealt with PCs Limitted two years ago about a disk unit, and was
> extremely dissapointed with the quality of service.  The unit itself was
> flawed when it arrived, and I was trying to get a replacement.  The
> waiting time on my calls was excessive, their bureaucracy cumbersome and
> unresponsive.  The replacement which came weeks later was also flawed. 
> I eventually returned the unit and refused to pay the bill.


I have heard about problems with PC's Ltd concerning product quality
but it appears that a lot of these same complaints result from transactions
that occurred years ago.  In the past year and a half I've purchased two
of their XT turbo clones.  The first came with a 20MB Seagate which
has performed admirably despite heavy use.  The second had two floppy drives
and came with a mono monitor.  The monitor burned out after a few hours of
use.  A telephone call to PC's Ltd 800 number (used to be a toll call)
resulted in them taking back the monitor and shipping out a new one right away.
Both system units have worked perfectly all along.

I don't have any connection with PC's Ltd. but it looks like they've cleaned
up their act in the past two years.  As for telephone support, I've found
them much easier to deal with than a lot of mail-order houses.  I continue
to recommend their products.

  Evan Bauman
  University of Notre Dame
  ..!seismo!iuvax!ndmath!ndcheg!evan