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Path: utzoo!utgpu!water!watmath!clyde!rutgers!cbmvax!carolyn
From: carolyn@cbmvax.UUCP
Newsgroups: comp.sys.amiga
Subject: Re: Amiga Wars - The Return Of The Hacker
Message-ID: <1967@cbmvax.cbmvax.cbm.UUCP>
Date: Tue, 2-Jun-87 18:26:30 EDT
Article-I.D.: cbmvax.1967
Posted: Tue Jun  2 18:26:30 1987
Date-Received: Fri, 5-Jun-87 01:34:55 EDT
References: <6648@amdahl.amdahl.com> <306@osupyr.UUCP>
Reply-To: carolyn@cbmvax.UUCP (Carolyn Scheppner CATS)
Distribution: world
Organization: Commodore Technology, West Chester, PA
Lines: 53
Keywords: logic not flames plus juicy tidbits

In article <160@l5comp.UUCP> scotty@l5comp.UUCP (Scott Turner) writes:
>[]
>                     ...The point was not "CATS people can't find bugs", but
>rather "if you want your bug FIXED then it's best to find the bug yourself than
>trust that CATS will find the time to nail it and fix it before the next 
>release"

   That's a good point Scott, since CATS are not the people who fix the bugs.
CATS stands for Commodore Amiga Technical Support.  We do receive some
bug reports by phone.  Our job is to get the name and phone number of the
person reporting the bug, and enough information to reproduce it.  Sometimes
it's a known bug and we can suggest a workaround.  Sometimes it's a user
or programmer error and we can help them correct it.  Otherwise, we type
in a bug report and we email to whoever is cataloging and prioritizing
bugs, to our qa departments, to the rest of CATS, and to all software
engineers who are maintaining the OS.  If we have time, or even if we
don't have time but would personally like a particular low-priority bug
fixed asap, we will go into the source and try to pinpoint the code
that is causing that problem and suggest a specific fix to whoever is
maintaining that piece of the OS.

>[]
>                          ...Results? ZIP! I only have to get ZIP results so
>many times before I get the tired of wasting my time/money. Like the -h switch
>for the macro assembler. It's broken in 10.178. At first I thought I must be
>using the switch wrong so I called CATS. They had no idea of what -h was even
>supposed to do much less wether I was using it correctly. So I entered it as
>a bug and was promised that it would get floated on the in-house vax to see if
>someone had an answer ie was I using it wrong, or was it indeed busted. I 
>called back several times over a period of 3 months. Never got an answer. 
>That is until MCC allowed me to upgrade to 11.00 and what ho, it works now!

   That was me you reported that bug to.  It was immediately written up
and emailed to all involved as described above.  The person at Los Gatos
who was cataloging the bugs passed all Metacomco bugs on to Metacomco
and as you said, the bug was fixed.  If you want to gripe about not
being personally informed of the fix, maybe you should talk to Metacomco.
Your name and phone number was in the bug report I submitted.
  
   I won't apologize for not being familiar with the -h switch.  I still 
have not found a single person other than you who is aware of that switch.  

>[]
>More examples available till we're both tired of hearing them. :(

I think we're all tired of hearing them.

-- 
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Carolyn Scheppner -- CBM   >>Amiga Technical Support<<
                     UUCP  ...{allegra,caip,ihnp4,seismo}!cbmvax!carolyn 
                     PHONE 215-431-9180
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