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Path: utzoo!utgpu!water!watmath!mks!alex
From: alex@mks.UUCP
Newsgroups: comp.sys.ibm.pc
Subject: Re: Who sells PC/VI?:  Now MKS Toolkit
Message-ID: <271@mks.UUCP>
Date: Thu, 4-Jun-87 11:13:54 EDT
Article-I.D.: mks.271
Posted: Thu Jun  4 11:13:54 1987
Date-Received: Fri, 5-Jun-87 04:07:07 EDT
References: <42900004@uicsrd| <413@qiclab.UUCP| <2168@tekgvs.TEK.COM| <368@booboo.UUCP>
Distribution: comp
Organization: Mortice Kern Systems, Waterloo, Ont.
Lines: 21

We have never distributed a release 2.0 toolkit.  If you have a set of
documentation out there saying 2.0 or a set of floppies saying 2.0 I would
be mightily surprised and some royal screwup occured.

Don't complain about phoning Canada.  Its no more expensive than anywhere
calls in the US.  More importantly, we do accept collect calls and have
never refused one.

We have sent as of yesterday notice of release 2.2 to all registered users
of the toolkit.  Do you honestly expect us to notify all such people on
EVERY bug?  The toolkit 2.1 contains something like 70 different executables,
2.2 has over 80.  Virtually nobody out there uses all of them.
We get people who buy and just use awk.  Or just Vi.  Or just the shell.
Or just grep and diff and sed.
I would suspect that only 10-20% of users actually use the shell.
Our policy on bugs is that if you find one, call our technical support
and we'll send you *free* a fixed version.  Look at the policy of some
other companies - I was looking at Phoenix's the other day - it told me
the FIRST person to find and report a given bug would get a free update.
I.e. Future people finding it would have to pay an extra $50 to get the
upgrade.