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From: prune@inteloc.intel.com (Bill /Prune/ Wickart)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Disk Drives
Message-ID: <712@omepd>
Date: Fri, 22-May-87 03:21:04 EDT
Article-I.D.: omepd.712
Posted: Fri May 22 03:21:04 1987
Date-Received: Sat, 23-May-87 16:07:58 EDT
References: <8704172113.AA02297@jade.berkeley.edu> <375@cup.portal.com> <419@eplrx7.UUCP>
Sender: news@omepd
Reply-To: prune@inteloc.UUCP (Bill /Prune/ Wickart)
Organization: Intel Corp., Hillsboro
Lines: 60
Keywords: Jasmine, HD, hard disk
Summary: Jasmine doesn't deliver what they promise.

HEY, LINE-EATER! YOUR PARENTS WERE BROTHERS!

Scenario:  May 6--I called Jasmine and ordered an 80 meg hard drive for
                  my new Mac Plus.  Matthew puts me on a computerized
                  queue for shipping and promises they will ship May 13
                  via two-day air Purolator.  He requires a cashier's
                  check for payment.
          May 15--Near 4:00 p.m. I call Jasmine to find out where my
                  drive is.  I am told so-and-so in shipping is out in
                  the warehouse but will call me back.
                  Near 5:00 p.m. I call Jasmine because I suspect they
                  close soon and noone has returned my call.  So-and-so
                  in shipping is put on the line and tells me she is
                  behind in shipping and my drive will go out Monday
                  the 18th or Tuesday the 19th ("but I can't say
                  exactly when because if I tell you Monday and it
                  ends up being Tuesday then you'll be mad...").
          May 20--Near noon I call Jasmine to see when the drive was
                  shipped.  So-and-so in shipping is busy at the moment
                  but the receptionist, after hearing my story, tells
                  me she's sure the drive was shipped the 19th.  She
                  will be sure that so-and-so in shipping returns my
                  call.
          May 21--Near 10:00 a.m. so-and-so from shipping calls me (!).
                  She begins with "I am not trying to avoid you or
                  anything but...".  I get the standard round of questions:
                  When did you order?  When was your shipping date?
                  How did you pay?  (I've answered these before.)  It
                  seems as if we cannot find your order...  I'VE GOT THEM.
                  I SENT THE CHECK CERTIFIED MAIL WITH RETURN RECEIPT.
                  I tell them they received the check on May 11th.  So-and-so
                  says she will find out what's going on *immediately* and
                  call me back "not like tomorrow or anything; I'll call
                  you within the next two *hours*..."
                  Near 4:00 p.m.  I call Jasmine and am told that so-and-so
                  is out to lunch, but will call me back.  When I begin to
                  spell my name some utterance of familiarity with it is
                  heard.
                  At 4:55 p.m. I call Jasmine and request my order be
                  cancelled.  I am given my original sales rep, Matthew.
                  I answer all the questions *again*.  I am a polite
                  person but aggravated.  I give Matthew one last chance:
                  If he can find out something about this mess and get back
                  to me, I'd listen, because I really *want* this drive.
                  He says they're closing now and he's got a meeting in
                  half an hour but he'll certainly find out what's going
                  on...and can he call back tomorrow morning?  

No.  And I darned well better get my check back ASAP.


I don't like telling anyone what to do, but if I were you, I would NOT
even try to deal with these people.
                              --wife of Prune
                                a/k/a Deborah Bouchette (...ogcvax!bouchett)

Disclaimer: Intel doesn't even let my division read mail during the day;
   they don't have any opinions on the net.
T.F.Prune   {allegra|ihnp4|decvax|cornell|tektronix} !ogcvax!inteloa!bill
-- "If you must shout, shout quietly !"