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From: jwf@munsell.UUCP
Newsgroups: comp.org.usenix
Subject: overbooking at Phoenix Hyatt
Message-ID: <1076@wyszecki.munsell.UUCP>
Date: Mon, 15-Jun-87 15:41:16 EDT
Article-I.D.: wyszecki.1076
Posted: Mon Jun 15 15:41:16 1987
Date-Received: Wed, 17-Jun-87 05:36:05 EDT
Organization: Eikonix Corp., Bedford, MA
Lines: 28

I made a "guaranteed arrival" reservation at the Phoenix Hyatt Regency a
full month before the USENIX conference, and got a confirmation from the
Hyatt.  When I got to the Hyatt on Monday night, they said they didn't
have a room of the requested size available, and would have to put me in
a different room. They also said that the room confirmation meant
nothing.

I was furious.  This was a guaranteed arrival reservation!  If I hadn't
shown up they would have happily pocketed the cost of the room.  I did
show up, and no room!  I could understand this if it was an isolated
case, but I watched about six people ahead of me in line get the same
treatment.  One guy was pounding on the counter and yelling at the clerks.

I decided that the people behind the counter probably weren't
responsible, and waited until I got my room before flaming the hotel
manager.  There is no question in my mind that the Phoenix Hyatt Regency
deliberately overbooked their rooms.  I am curious as to how many other
USENIX attendees  were jerked around by the Phoenix Hyatt, and whether
the USENIX organization is aware that it happened.

Still pissed off ...
-----
Disclaimer: this is my opinion, not my employer's

{harvard!adelie,{decvax,allegra,talcott}!encore}!munsell!jwf

Jim Franklin, Eikonix Corp., 23 Crosby Drive, Bedford, MA 01730
Phone: (617) 663-2115 x415