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From: gnu@hoptoad.uucp (John Gilmore)
Newsgroups: comp.sys.apollo
Subject: UCR's not required at Sun
Message-ID: <2326@hoptoad.uucp>
Date: Mon, 22-Jun-87 19:53:05 EDT
Article-I.D.: hoptoad.2326
Posted: Mon Jun 22 19:53:05 1987
Date-Received: Tue, 23-Jun-87 07:28:15 EDT
References: <8706151717.AA02467@yale-eli.arpa> <358d0b09.b0a1@apollo.uucp>
Organization: Nebula Consultants in San Francisco
Lines: 31

Kee Hinckley writes:
> Incidentally, on the subject of UCRs, I have to agree, they are NOT simple
> to fill out, in fact I don't understand a number of the fields myself.
> ...
> However, if you do have specific changes/bugs to report it would be wise
> to use the UCR system, despite its foibles, since things posted here are
> too likely to get missed or forgotten amidst the volume.

You may be happy or unhappy to know that Sun accepts bug reports in the
standard "4bsd-bugs" format, mailed to sun!sunbugs.  As usual with Sun,
there is no acknowledgement that they received it or will do anything
about it, but at least emailed bugs go into the same bug-tracking
database as paper mailed bugs; in fact, somebody has to type in the
paper ones.  Also, you can cc the bug report to somebody who might
actually *fix* the bug rather than just track it!

When I worked at Data General in 1979 there were two ways to report bugs.
One was for customers and "important stuff" and it was about 17''x11''
full of little boxes you had to fill in with irrelevant information.
The other way was a mimeographed 8.5x11 form which asked what program was
being reported, what release of the OS, what problem you had, and what
suggestions you had about fixing it.  80% of the page was blank space.
In my 9 months at DG I submitted over 100 bug reports and suggestions
on this form, which was only available to DG employees, and none on
the cumbersome forms.

Maybe horrible bug report forms are a Boston phenomenon?  Do DEC and Prime
have the same problem?
-- 
{sun,ptsfa,lll-crg,ihnp4,ucbvax}!hoptoad!gnu	       gnu@ingres.berkeley.edu
Kudos to Stargate for permitting redistribution.   May the Source be with you!