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From: hart@cp1.UUCP
Newsgroups: misc.consumers,comp.sys.ibm.pc
Subject: Is this poor Cust. Service from Softlogic?
Message-ID: <1641@cp1.BELL-ATL.COM>
Date: Wed, 3-Jun-87 15:22:19 EDT
Article-I.D.: cp1.1641
Posted: Wed Jun  3 15:22:19 1987
Date-Received: Sat, 6-Jun-87 10:46:41 EDT
Sender: usenet@cp1.BELL-ATL.COM
Organization: Chesapeake & Potomac Tel. Co., Baltimore, Md.
Lines: 21
Keywords: Customer Service, ibm, pc
Xref: utgpu misc.consumers:1692 comp.sys.ibm.pc:4035


After alittle run in with Softlogic (the produce of DoubleDos) this
morning, I wondered if I had acted properly in canceling my order.
What was totally unacceptible to me must be to others, otherwise this
organization would rapidly cease to exist. The problem began about 6
weeks ago when I placed an order for several of their products. After
making numerous toll calls to determine the status of my order, I was
able to convince them to ask UPS for a trace. This morning I was told
that the package had been lost, but they would not reship until they
(Softlogic) received their money from UPS. I took this response as a
total refusal to satisfy my need as a customer and consumer until they
got compensation from THEIR agent (UPS). My response was to cancel the
order and ask for the return of my money ASAP. Would you believe they 
had the guts to tell me that they would hold my money until UPS paid 
off on THEIR claim. This is sort of like rubbing salt into the ememy's 
open wound. Well, I really don't think I over reacted, but I wonder if 
others would find this to be satisfactory service. I am really serious, 
if this is how American Commerce treat a customer, we are in serious 
trouble. MaySoftlogic is in a cash-flow pinch. Even so, poor cust-
omer service should be avoided. After all, even the best widget is
worthless if no one will buy it.