Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!seismo!rutgers!mit-eddie!uw-beaver!uw-june!uw-entropy!dataio!fff From: fff@dataio.Data-IO.COM (Fred Freeland) Newsgroups: misc.consumers,comp.sys.ibm.pc Subject: Re: Is this poor Cust. Service from Softlogic? Message-ID: <1313@dataio.Data-IO.COM> Date: Fri, 5-Jun-87 14:43:04 EDT Article-I.D.: dataio.1313 Posted: Fri Jun 5 14:43:04 1987 Date-Received: Wed, 10-Jun-87 00:37:46 EDT References: <1641@cp1.BELL-ATL.COM> Organization: Data I/O - FutureNet Corp., Redmond, WA Lines: 27 Keywords: Customer Service, ibm, pc Summary: Poor Customer Service Xref: mnetor misc.consumers:1923 comp.sys.ibm.pc:4641 In article <1641@cp1.BELL-ATL.COM>, hart@cp1.BELL-ATL.COM (Rod Hart) writes: > > After alittle run in with Softlogic (the produce of DoubleDos) this > morning, I wondered if I had acted properly in canceling my order. Yes, you probably acted properly and I assure you that you are not the first to become disgusted with customer service from Softlogic. I bought DoubleDos at anEgghead Software store. I was told that it worked fine with all versions of DOS after 2.11. The saleperson opened the package on the premises and we confirmed by reading the documentation that this was true. Imagine my surprise when I found that it wouldn't work with MS-DOS 3.2. Well, I called them up to find out what was going on and I was told to send them my original distribution disk and $5 and they would send me a version that would work. I told them that I would think about it for a while. The more I thought, the madder I got. Why should I have to pay more money for a product I bought in good faith to run on a reasonably standard system. I called them back and told them that I was not going to pay their extra $5 since I had already paid over $30 for it on the day I actually wanted and needed it. Finally, about 3 weeks after that I got a version that worked with DOS 3.2. That is that last Softlogic product I will use.... Let's hear from some others out there who have had similar experiences. -- Frederick F. Freeland Jr. FutureNet - DATA I/O "Of all the things I've lost, I 10525 Willows Road miss my mind the most." -- ME Redmond, WA 98073-9746 Phone: (206) 881-6444