Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!mnetor!seismo!rutgers!ames!ucbcad!ucbvax!cbosgd!ihnp4!chinet!karld
From: karld@chinet.UUCP (Karl Denninger)
Newsgroups: misc.consumers,comp.sys.ibm.pc
Subject: Re: Is this poor Cust. Service from Softlogic?
Message-ID: <1145@chinet.UUCP>
Date: Fri, 5-Jun-87 21:34:22 EDT
Article-I.D.: chinet.1145
Posted: Fri Jun  5 21:34:22 1987
Date-Received: Wed, 10-Jun-87 05:42:56 EDT
References: <1641@cp1.BELL-ATL.COM>
Reply-To: karld@chinet.UUCP (Karl Denninger)
Organization: Chinet - Public Access Unix
Lines: 36
Keywords: Customer Service, ibm, pc
Xref: mnetor misc.consumers:1926 comp.sys.ibm.pc:4661

In article <1641@cp1.BELL-ATL.COM> hart@cp1.BELL-ATL.COM (Rod Hart) writes:
>
>After alittle run in with Softlogic (the produce of DoubleDos) this
>morning, I wondered if I had acted properly in canceling my order.
>What was totally unacceptible to me must be to others, otherwise this
>organization would rapidly cease to exist. The problem began about 6
>weeks ago when I placed an order for several of their products. After
..........
>if this is how American Commerce treat a customer, we are in serious 
>trouble. MaySoftlogic is in a cash-flow pinch. Even so, poor cust-
>omer service should be avoided. After all, even the best widget is
>worthless if no one will buy it.

This may be getting more towards the norm, and I don't like it one bit
either. We have had the same problem here a couple of times, recently with
a company in California (nameless for the time being, perhaps this particular
problem will yet be resolved). It's never been an acceptable way of doing 
business for us here, and never will be -- and how the places that do this 
kind of thing stay in business I simply do not understand.

What ever happened to "the customer is always right"? Within reason, this
*has* to be true, for places like ours cease to exist without customers.

Personally, I think you have taken a very reasonable step here -- you
had a problem, tried to resolve it, failed, and now are making it
known to others. This kind of mistreatment of customers can only cease
if economic pressure is brought to bear on those who practice it.

(Sorry 'bout this little flame, but after fighting with an (ex) vendor of ours
for a couple of weeks over just this kind of things the article hit a nerve).

-- 

Karl Denninger				UUCP : ...ihnp4!ddsw1!karl
Macro Computer Solutions		Dial : +1 (312) 566-8912 (300-2400)
"Quality systems at a fair price"	Voice: +1 (312) 566-8910 (24 hrs)