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Path: utzoo!utgpu!water!watmath!clyde!rutgers!ames!oliveb!felix!john
From: john@felix.UUCP
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Disk Drives
Message-ID: <2914@felix.UUCP>
Date: Wed, 3-Jun-87 19:19:51 EDT
Article-I.D.: felix.2914
Posted: Wed Jun  3 19:19:51 1987
Date-Received: Sat, 6-Jun-87 06:41:51 EDT
References: <8704172113.AA02297@jade.berkeley.edu> <375@cup.portal.com> <712@omepd> <423@eplrx7.UUCP>
Reply-To: john@felix.UUCP (John Gilbert)
Organization: FileNet Corp., Costa Mesa, CA
Lines: 56
Keywords: Jasmine, HD, hard disk

In article <423@eplrx7.UUCP> lad@eplrx7.UUCP (Lawrence A. Dziegielewski) writes:
>Deborah,
>	This has been my expeirence as well.  Jasmine can deliver nothing
>	but empty promises and bum drives.  

Well, since my Jasmine Direct Drive 80 has worked flawlessly since I
received it in March, I would say the above statement is absolutely untrue.
They can deliver more.  Perhaps they did not in your case.

>        I have put my Jasmine to good
>	use,  it's holding up one side of a busted chair.  Jasmine refuses
>	to fix it,  and they won't give me my money back.  

I have never known them to refuse assistance of any kind.  My drive was a few
days late.  They were most apologetic.  They even called me once to let me know
it would be delayed.  I have called them for technical advice, and they have
always tried to help, tho once they could not answer the question.  A friend
got a 20mb with SCSI adapter, and when the unit failed to boot up, they
spent a considerable amount of time on the phone (everyone in a positive
mood) helping to get the thing working.

They offer a 30 day money back offer, plus a one year warranty.  If they really
just plain refuse to fix it, you may have grounds for legal action.

>        Their
>	explaination is that whenever they get the drive in for testing,  it
>	works fine.  When I have gotten it back,  it refuses to work.  I
>	have tried it an all 3 of my Macs,  a Mac Plus,  a brand new SE,
>	and an old 512K with a SCSI port.  So much for Jasmine....
>

Perhaps you could fill the net in on the nature of your problem and diagnostic
approach to it.  It is possible someone here might have some useful insights

They perhaps seem lax in their business attitude.  They are a small, low-budget
operation.  If I were you I would continue to seek satisfaction.  I just can't
believe they would leave you high and dry.

If your pissed off at them, that's one thing.  But the statement you made
above can be proved wrong.  This is a public forum, and you may get yourself
in trouble.

>
>        Lawrence A. Dziegielwski                E.I. DuPont Co.
>        UUCP: {dgis, psuvax1}!eplrx7!lad        Engineering Physics Lab
>        GENIE:  LARRY.DSKI                      Wilm, DE
>        Cash-We-Serve:  76127,104
>        MCIMAIL: idt
>        MABELL: (302) 695-7719

I have absolutely no connection with Jasmine other than as a reasonably
satisfied customer.

-- 
John Gilbert
.!trwrb!felix!john