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From: herbw@midas.UUCP
Newsgroups: comp.sys.mac
Subject: The myth of Supermac (DataFrame) support
Message-ID: <1483@midas.TEK.COM>
Date: Fri, 5-Jun-87 12:30:11 EDT
Article-I.D.: midas.1483
Posted: Fri Jun  5 12:30:11 1987
Date-Received: Sat, 6-Jun-87 20:22:05 EDT
Organization: Tektronix Inc., Beaverton, Or.
Lines: 46
Keywords: DataFrame, Free Software Upgrades, Good luck

--------

I offer the following chronology, so that the reader may draw his/her own
conclusions:

*  As the owner of a Dataframe XP40 and a LaserWriter, I was frustrated
   by a spooler that works only with an ImageWriter.  Thus, I was pleased
   to see advertisements for SuperMac's Laser SuperSpool software.  Since
   SuperMac offers lifetime free software upgrades to DataFrame owners,
   I wrote to SuperMac on February 18 requesting a copy.  No response!

*  I phoned SuperMac on March 5 and was told that Laser SuperSpool was
   not yet shipping, but that it was scheduled to start shipping on
   March 9 (I spoke to Julie).  Since I had already requested a copy,
   one would be sent out.

*  March 25: Still no response.  I phoned and spoke to Marcia and Wendy.
   Wendy promised to send it out "with the next mailing", and told me
   that "I should have it early next week."

*  May 7: Still waiting.  I phoned and spoke to Marcia, Valerie, and Wendy.
   They could not understand why I had not received my software, but a
   "replacement copy" would be sent out "right away".

*  May 20: Is SuperMac's promise just a myth?  I phoned and spoke to Elveeh
   (everybody was in a meeting, and she just picked up the phone).  I told
   her that if I did not receive my promised software within one week,
   I would spread the word, so here it is.

Some comments:

*  If SuperMac wanted me to get the latest software from my dealer or from
   a network, they had ample opportunity to tell me that when I phoned.
   However, each time I called, they politely promised to send me the software
   on disk.

*  One of my coworkers had a DataFrame XP20 which died.  The dealer (same
   dealer I use) prompty exchanged it for a new drive with (you guessed it!)
   new software.  That's how I finally got my new software.  However, I'm
   still waiting for SuperMac to make good on their promise of lifetime free
   software upgrades by sending an upgrade directly to me.

If anyone has actually gotten a free software upgrade directly from SuperMac,
I would be most interested to hear about it.

                               -- Herb Weiner (...!tektronix!midas!herbw)