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From: mrh@Shasta.UUCP
Newsgroups: comp.sys.mac
Subject: Re: The myth of Supermac (DataFrame) support
Message-ID: <1740@Shasta.STANFORD.EDU>
Date: Sun, 7-Jun-87 20:49:50 EDT
Article-I.D.: Shasta.1740
Posted: Sun Jun  7 20:49:50 1987
Date-Received: Tue, 9-Jun-87 01:15:20 EDT
References: <1483@midas.TEK.COM>
Organization: Stanford University
Lines: 21
Keywords: DataFrame, Free Software Upgrades, Good luck

In article <1483@midas.TEK.COM>, herbw@midas.TEK.COM (Herb Weiner) writes:
> 
> If anyone has actually gotten a free software upgrade directly from SuperMac,
> I would be most interested to hear about it.
> 
>                                -- Herb Weiner (...!tektronix!midas!herbw)
   I have always fetched the latest version of the SuperMac software from
the local store where we bought our drives (ComputerWare). The same was
true for the update you are refering to. I called SuperMac to report
some bugs which I found in the 1.01 (I think) version of SuperLaserSpool.
These bugs were noted and I was told that a new version of the spooler would
be available soon. I asked if they would send me a copy of the new version
when it was available, they said yes and they did! The bugs I was running
into were fixed and they made good on their promise. 
   I have had very good luck when I've talked to them on the phone (this
last time was Gordon) and I've been happy with the software they've provided.
After hearing about all the hassles with Jasmine discussed over the net I
must say I've never heard of ANYONE who had problems like that with their
DataFrame. Every case I've heard about where the drive konked out has been
dealt with swiftly and correctly.
David Gelphman   daveg%slacvm.bitnet@forsythe.stanford.edu