Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!utgpu!water!watmath!clyde!rutgers!ames!amdahl!drivax!socha From: socha@drivax.UUCP Newsgroups: comp.sys.mac Subject: Re: The myth of Supermac (DataFrame) support Message-ID: <1807@drivax.UUCP> Date: Tue, 9-Jun-87 17:35:11 EDT Article-I.D.: drivax.1807 Posted: Tue Jun 9 17:35:11 1987 Date-Received: Sat, 13-Jun-87 04:48:04 EDT References: <1483@midas.TEK.COM> Reply-To: socha@drivax.UUCP (Henri J. Socha (x6251)) Organization: Digital Research, Monterey Lines: 43 Keywords: DataFrame, Free Software Upgrades, Good luck In article <1483@midas.TEK.COM> herbw@midas.TEK.COM (Herb Weiner) writes: [A sad discussion of bad actions by SuperMac re: LaserSpooler Software] >Some comments: > >* If SuperMac wanted me to get the latest software from my dealer or from > a network, they had ample opportunity to tell me that when I phoned. > However, each time I called, they politely promised to send me the software > on disk. > >* One of my coworkers had a DataFrame XP20 which died. The dealer (same > dealer I use) prompty exchanged it for a new drive with (you guessed it!) > new software. That's how I finally got my new software. However, I'm > still waiting for SuperMac to make good on their promise of lifetime free > software upgrades by sending an upgrade directly to me. > >If anyone has actually gotten a free software upgrade directly from SuperMac, >I would be most interested to hear about it. > -- Herb Weiner (...!tektronix!midas!herbw) Well, I have had good experiences. After having my first Dataframe 20 die. (Well, It started after I used some very old 128K software.) And after re-formating, etc. seemed to help but the problems re-appeared, I started calling SuperMac. They were helpfull. Received new software by mail. But, the disk just would not fully recover so it was swapped out. (Purchased an XP upgrade from them at the same time BTW.) Anyway, I sent in the new registration card as well and in a period of about 3 months I received about 6 copies of their latest software. Some I am sure are due to the old and some to the new disk drive. (Maybe for the XP upgrade as well?) Anyway, I have no complaints in that respect. Now, if DiskFit could only do Archiving as well as backup, I'd be all set. -- UUCP:...!amdahl!drivax!socha WAT Iron'75 "Everything should be made as simple as possible but not simpler." A. Einstein