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Path: utzoo!mnetor!seismo!rutgers!ames!riacs!julian
From: julian@riacs.edu (Julian E Gomez)
Newsgroups: comp.sys.mac
Subject: Re: The myth of Supermac (DataFrame) support
Message-ID: <580@hydra.riacs.edu>
Date: Thu, 11-Jun-87 14:28:09 EDT
Article-I.D.: hydra.580
Posted: Thu Jun 11 14:28:09 1987
Date-Received: Sat, 20-Jun-87 11:36:14 EDT
References: <1483@midas.TEK.COM>
Reply-To: julian@hydra.riacs.edu.UUCP (Julian E Gomez)
Organization: RIACS, Moffett Field, CA
Lines: 25
Keywords: DataFrame, Free Software Upgrades, Good luck

In article <1483@midas.TEK.COM> herbw@midas.TEK.COM (Herb Weiner) writes:
> ...
> If anyone has actually gotten a free software upgrade directly from SuperMac,
> I would be most interested to hear about it.
>                                -- Herb Weiner (...!tektronix!midas!herbw)


Sounds like you ended up in an anomaly. I've gotten software from them
five times. The first time I talked to them on the phone and they said
they would mail the disk; it arrived the next day.  Since then I've
just driven over there to get software, since it's not far, and with
the Mountain View postal service, saves up to three days.  Once a
transistor in the power supply went away, and they fixed it in half an
hour.  Another time I had a beef with them about something and the
company president handled it personally.  I've also spent hours on the
phone with their technical people getting my Novy board to work. I have
never had less than instant, courteous and complete cooperation from
SuperMac staff.

(I'm not working for them, consultant or otherwise)
-- 
"Have you ever wondered if taxation without representation was cheaper?"

	Julian "a tribble took it" Gomez
	julian@riacs.edu || {...decvax!}ames!riacs!julian