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From: UACE0@UHUPVM1.BITNET ("University  ACE ", of Houston, UACE)
Newsgroups: comp.sys.atari.st
Subject: Upset!!!
Message-ID: <8708102235.AA11612@ucbvax.Berkeley.EDU>
Date: Mon, 10-Aug-87 18:12:16 EDT
Article-I.D.: ucbvax.8708102235.AA11612
Posted: Mon Aug 10 18:12:16 1987
Date-Received: Tue, 11-Aug-87 06:44:12 EDT
Sender: daemon@ucbvax.BERKELEY.EDU
Distribution: world
Organization: The ARPA Internet
Lines: 37

FLAME ON -----------argggghhhhh!!!!-----------
Boy am I upset.  I just got my computer (a 520ST) repaired at the Floppy
Wizard here in Houston, and it cost me $150.  What was the problem?
Broken traces around the ROM sockets, and a bad DMA chip.  The funny thing is
that this machine was bought for our company, and has only been used about
2 or 3 times in the six months we owned it.

The really bad thing about the whole situation is that I told them that I could
send it to Atari to be exchanged for about $90 no questions asked.  They said
they would repair it for less, so I said OK.  Little did I know that the repair
person would have such a difficult time locating the problem and charge me for
his inability to fix it in a timely manner.

So anyway, I told him that I could have sent it to Atari for cheaper and he
laughed in my face saying "I just got the new price list and it doesn't say
that.  No way could you get it replaced that cheaply."

So my question is: Am I the fool, or does Atari really offer this swap out for
the latest rev?

Also, as a warning to anyone who may desire getting their computer repaired.
Don't make the mistake of thinking you can trust someone just because you have
known them for a while (I've known the repairman for three years, but at a
different store - not the Floppy Wizard (yuch!!))  Any how, make sure that you
will get repairs for a certain price, because frankly I would have rather sent
my machine to Atari and received a brand new computer, than having an old 520
(which didn't even have a modulator - apparently Federated sold us old stock)
and have someone charge me $150 for repairing traces that took two days to
discover.  I hate paying for someone else's learning experiences.

But anyway, does Atari offer this $90 trade in policy. I know it is too late
now, but at least I can have my moment of glory and let them know of this.

Maybe I will have enuf money to get it out of hock in about a month. (no joke)

A disgruntled (and very broke student),
Michael Vederman