Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!steinmetz!davidsen From: davidsen@steinmetz.steinmetz.UUCP (William E. Davidsen Jr) Newsgroups: comp.unix.xenix Subject: SCO Xenix support Message-ID: <6974@steinmetz.steinmetz.UUCP> Date: Tue, 11-Aug-87 12:05:56 EDT Article-I.D.: steinmet.6974 Posted: Tue Aug 11 12:05:56 1987 Date-Received: Thu, 13-Aug-87 05:57:46 EDT Distribution: na Organization: GE Corp. R & D, Schenectady,NY Lines: 30 Keywords: support I really like the SCO product, but their support policy seems just short of useless. It is aimed for the first time user, who will ask stuff like "how do I add my xyz printer?" It only covers the first N days (90 I think, but it may only be 30). Of course the serious user may not have a question for months, after which he calls and is told the answer is: "send $600 and we'll listen to you." I personally believe that three hours help in the first 12 months is more useful to the serious users. And questions answered with "that's a known bug" shouldn't count toward the time, since you didn't get an answer. My favorite was a bug in a recent version (the answer to all questions about older versions is "it may be fixed in the current release" even if what you have is only six weeks old) wherein a user program caused a system crash "Trap 0D in kernel: ". I was told that this was a hardware error, although it was replicable on several systems. It was fixed in 2.1.3. I was also asked if I was running an "real Intel 80287" when calling about a memory fault in the C compiler. Since I can't run ethernet on 2.latest, I guess I don't have to worry about upgrade for awhile. Sure would be nice to have some tech support, though. Does anyone else share my opinions? -- bill davidsen (wedu@ge-crd.arpa) {chinet | philabs | sesimo}!steinmetz!crdos1!davidsen "Stupidity, like virtue, is its own reward" -me