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From: jay@splut.UUCP
Newsgroups: comp.unix.xenix
Subject: Re: SCO Xenix support
Message-ID: <56@splut.UUCP>
Date: Sat, 15-Aug-87 14:17:13 EDT
Article-I.D.: splut.56
Posted: Sat Aug 15 14:17:13 1987
Date-Received: Fri, 21-Aug-87 04:43:16 EDT
References: <6974@steinmetz.steinmetz.UUCP>
Distribution: na
Organization: Confederate Microsystems, League City, TX
Lines: 23
Keywords: support
Summary: SCO's not the only company like that...

In article <6974@steinmetz.steinmetz.UUCP>, davidsen@steinmetz.steinmetz.UUCP (William E. Davidsen Jr) writes:
> I really like the SCO product, but their support policy seems just short
> of useless. It is aimed for the first time user, who will ask stuff like
> "how do I add my xyz printer?" It only covers the first N days (90 I
> think, but it may only be 30).
> [...]
> Does anyone else share my opinions?

I can't speak to SCO, but Microport has the same policy (though they're not
quite as expen$ive). They want $149/year for technical support, and that
includes calls to report bugs! Real, live, system crashes.

I don't object paying for handholding (I'll do without instead), but for a
vendor to charge me to fix a bug in his product is absurd. I love SV/AT, but
would not recommend it to anyone except a Un*x wizard, simply because it'll
cost him too much to get it running, both in sweat/tears and tech support $
(they also removed the tech support people from their 800 number :-P ).

-- 
>splut!<...Jay Maynard, K5ZC | uucp: ...!seismo!soma!uhnix1!sugar!splut!jay
"Don't ask ME about Unix...  | GEnie: JAYMAYNARD            (...e-i-e-i-o!)
I speak SNA!"                | CI$: 71036,1603   FidoNet: SysOp @106/64
The opinions herein are shared by neither of my cats, much less anyone else.