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From: greggt@ncoast.UUCP (Gregg Thompson)
Newsgroups: comp.sys.ibm.pc
Subject: Re: WordPerfect and Apple LaserWriter
Message-ID: <4527@ncoast.UUCP>
Date: Tue, 15-Sep-87 17:26:38 EDT
Article-I.D.: ncoast.4527
Posted: Tue Sep 15 17:26:38 1987
Date-Received: Fri, 18-Sep-87 06:36:35 EDT
References: <497@leah.Albany.Edu> <1987Sep9.102331.20798@gpu.utcs.toronto.edu>
Distribution: na
Organization: Cleveland Public Access UN*X, Cleveland, OH
Lines: 26
Keywords: pulling my hair out....
Summary: Don't bother to write. Give them a CALL!!!


	You will get better and faster results on how to fix ANY problems
relating to WordPerfect what-so-ever.  If they name your machine, whether
computer, printer, or otherwise their telephone support is the best I have
ever used.  Getting to a person might take a while but it is well worth the
wait.
	WordPerfect phone number for ALL the WordPerfect programs is
1-800-321-5906.  Some guides lines:
1) use a touchtone phone for faster entry
2) have your registerED id for WordPerfect
3) have ALL manuals for any of the componants you may be discussing
4) be right at the computer that you are having the problem
5) plan to spend as little as 5 minutes to as much as a half-an-hour on the
	phone, if not more.
6) be PATIENT when waiting on hold and especially when the person SLOWLY
	steps you through the program at THEIR own speed.
7) be able to reduplicate the problem or situation

	After following those guidelines give WordPerfect a call.  As I said
they are superb.  Also for those who have registerED copies, you will notice
that the phone number I have given is the `general' phone line for WordPerfect,
this is due to the fact they disconnected the other ones.

						Gregg Thompson
P.S.  I have NO affiliation with WordPerfect in any way other than I am a
VERY happy consumer!