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From: fyl@ssc.UUCP (Phil Hughes)
Newsgroups: comp.unix.xenix
Subject: Re: SCO Xenix support
Message-ID: <752@ssc.UUCP>
Date: Thu, 27-Aug-87 21:11:13 EDT
Article-I.D.: ssc.752
Posted: Thu Aug 27 21:11:13 1987
Date-Received: Sun, 30-Aug-87 01:55:25 EDT
References: <6974@steinmetz.steinmetz.UUCP> <56@splut.UUCP> <133@turnkey.UUCP>
Distribution: na
Organization: SSC, Inc., Seattle, WA
Lines: 19
Keywords: support
Summary: True.  Tech support costs money.

In article <133@turnkey.UUCP>, root@turnkey.UUCP (Super user) writes:
> I think both of you are forgetting the proper perspective in this issue, after
> all have you ever inquired what a company running Unix on, say, a Vax 11/780
> is paying for its tech support? I have a feeling that $149/yr would be a paltry
> sum by comparsion.

The differences in attitude seem amazing.  We do consulting as well
as tech support (dial-a-guru) and generally I see people who will
listen to a salesman sell them $20,000 worth of hardware where $10,000
would have done their job, then balk at spending $75/month for support.

Those same people who wasted $10,000 on hardware would never consider
paying $1,000 to a consultant to see what hardware they should buy.
The attitude seems to be, "If I get something made out of metal for
my money it's worth it, if I just get information, it should be free."
-- 
Phil Hughes, SSC, Inc. P.O. Box 55549,     
Seattle, WA 98155  (206)FOR-UNIX            
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