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From: brian@casemo.UUCP (Brian Cuthie )
Newsgroups: comp.unix.xenix
Subject: Re: Bug Fixes Scheduled by Microport
Message-ID: <223@casemo.UUCP>
Date: Mon, 31-Aug-87 17:01:05 EDT
Article-I.D.: casemo.223
Posted: Mon Aug 31 17:01:05 1987
Date-Received: Fri, 4-Sep-87 06:58:59 EDT
References: <189@qetzal.UUCP> <3090@b-tech.UUCP>
Organization: CASE Communications, Columbia, MD
Lines: 30
Keywords: yeahoo!

In article <3090@b-tech.UUCP>, zeeff@b-tech.UUCP (Jon Zeeff) writes:
> Microport's attitude is ridiculous.  There are quite a few serious problems
> and the suggested solution is usually "oh, so just don't use that".
> 
> I suggest that Microport take these things a bit more seriously, especially
> the ones that are so easy to fix.

I agree totally !  I have had microport sys V/AT for at least 8 months now and
have had some real problems getting support from those guys.  

Originally, I had problems with double panics with the serial ports.  After
being told by tech support, several times, that it must be something I was 
doing, I finally got hold of an engineer.  He was the first person to even
ask what the trap address was :-}

Now, they want to charge me $149/yr to call and have them tell me that it's
not their bug.  Even when they do find a bug they seem to be *far* more
interested in releasing a new product that they can charge new $$$$ for than
supporting the products they've already sold.

I'm really losing my patients with microport and I'm about to just ditch
the whole thing.  I think I'll buy a 68020 box and get UNIX from
a company that is interested in supporting it *after* they've got my money.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Brian Cuthie
CASE Communications 
Columbia, MD 21046
(301) 290 - 7443