Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!husc6!mit-eddie!genrad!decvax!ucbvax!sdcsvax!ucsdhub!hp-sdd!ncr-sd!crash!ford From: ford@crash.CTS.COM (Michael Ditto) Newsgroups: comp.sys.att Subject: Re: BREAK on tty000: AT&T sent me a fix! Message-ID: <1816@crash.CTS.COM> Date: Sun, 4-Oct-87 06:42:36 EDT Article-I.D.: crash.1816 Posted: Sun Oct 4 06:42:36 1987 Date-Received: Wed, 7-Oct-87 06:26:39 EDT References: <241@amanue.UUCP> Reply-To: ford@crash.CTS.COM (Michael Ditto) Organization: Crash TS, El Cajon, CA Lines: 42 Summary: Me too In article <241@amanue.UUCP> jr@amanue.UUCP (Jim Rosenberg) writes: >The other day I was actually *sent* a floppy by AT&T containing a new kernel >that does indeed seem to fix it! Three cheers for AT&T and for the hotline!! Three more cheers from here... I, too, called the hotline and reported this bug, and I, too, received a disk containing a cpio archive of UNIX3.51.1 about a week ago. The first person I talked to at the hotline (after the person who asks for serial #, that is) claimed that it was a bug in /etc/getty introduced when they changed it for the windowing system (sounded questionable to me). I later was called by a "real person" who sounded like he had the code in front of him, and he asked me about the problem. He called me back a few hours later and said he had found and fixed the problem (in the tty000 device driver) in the 3.5 release and was getting the 3.51 source on his system to make the same fix to it. I got the disk a week later. It seems that there are "real people" hidden in the depths of AT&T support, and that they can and do support this system and actually fix bugs. It also seems that when they fix the bug, everyone who reported it gets the fix. Apparrently they will only listen to you if your software service agreement is in effect (90 days after purchase); I may find out soon, as mine runs out in a few weeks. I wonder how many people reported the tty000 break bug, and whether the number of people had anything to do with how quickly it got fixed. I also was told a few days ago by AT&T that a fix for the ksh bug is on its way to me. (The bug is in emacs editing mode; typing more than 100 characters on a line causes a core dump). I have repeatedly been very impressed by AT&T service for this machine, especially considering the fire sale price. My machine did not work when it first arrived; after a toll-free call to AT&T service, a serviceman arrived within two hours and replaced the motherboard -- no charge. Maybe I'll even give three MORE cheerss... -- Michael "Ford" Ditto -=] Ford [=- P.O. Box 1721 ford@crash.CTS.COM Bonita, CA 92002 ford%oz@prep.mit.ai.edu