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From: roy@phri.UUCP (Roy Smith)
Newsgroups: comp.sys.mac
Subject: Re: Icon Review & Credit Cards - Beware!
Message-ID: <2896@phri.UUCP>
Date: Fri, 18-Sep-87 10:24:25 EDT
Article-I.D.: phri.2896
Posted: Fri Sep 18 10:24:25 1987
Date-Received: Sun, 20-Sep-87 04:46:36 EDT
References: <1796@sputnik.COM>
Reply-To: roy@phri.UUCP (Roy Smith)
Distribution: na
Organization: Public Health Research Inst. (NY, NY)
Lines: 23
Summary: Icon Review can't deal with purchase orders either

In article <1796@sputnik.COM> wally@fluke.UUCP complains (justifiably, in
my opinion) that Icon Review charged his Visa account when they got his
order but didn't ship for many weeks.

	I'm starting to get the impression that Icon Review really doesn't
have their act together much at all.  We've done a lot of corporate
business with them and we seem to have more trouble with IR than with just
about any other vendor I can think of.  Most recently, we ordered some
PhoneNet connectors which were back-ordered.  We knew this at the time of
the order, but went with IR because they were half the price of our local
computer retail store.

	After about 6 weeks, they finally got the connectors in (seems that
Farallon just can't keep up with the demand) but then IR seems to have lost
any record of our purchase order.  We sent then a new copy of the PO, but
they can't seem to find that either.  They also refuse to ship on a verbal
authorization, even though we've done lots of business with them.

	Summary: slick catalog, good prices, lousy back-office.
-- 
Roy Smith, {allegra,cmcl2,philabs}!phri!roy
System Administrator, Public Health Research Institute
455 First Avenue, New York, NY 10016