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From: evan@ndcheg.UUCP (Evan Bauman)
Newsgroups: comp.sys.mac
Subject: Re: Icon Review & Credit Cards - Beware!
Message-ID: <278@ndcheg.UUCP>
Date: Fri, 18-Sep-87 23:41:19 EDT
Article-I.D.: ndcheg.278
Posted: Fri Sep 18 23:41:19 1987
Date-Received: Sun, 20-Sep-87 13:32:37 EDT
References: <2372@batcomputer.tn.cornell.edu> <16825@teknowledge-vaxc.ARPA>
Distribution: na
Organization: Univ. of Notre Dame
Lines: 44
Summary: another bad experience with Icon Review

In article <16825@teknowledge-vaxc.ARPA>, mkhaw@teknowledge-vaxc.ARPA (Mike Khaw) writes:
> 
>  In article <1796@sputnik.COM> wally@fluke.UUCP () writes:
> >
> >I just had a rather unpleasant run in with Icon Review.  I placed an order
> >about two weeks ago.  At the time I ordered they told me that the item I
> >wanted was on back order and that it would be another 3-4 weeks before they
> >would be able to ship.  Well yesterday I got my VISA statement and found that
> >I have already been charged for the item.  I called them back today and after
> 
> I had the same experience and while I was upset that Icon Review only stated
> their policy in the fine print, they did keep me updated by sending postcards
> at 3 week(?) intervals.  Each postcard had a return portion that allowed me
> to cancel my order if I so chose.  I stuck out my order for 6 weeks, which is
> the time it took for the VISA charge to be posted and fall due:  so, I ended
> up paying my VISA bill for the order just after Icon Review delivered my
> order, and I didn't have to pay VISA any interest.
> 
> I think Icon Review would do much to improve its image if its operators were
> trained to state their credit card order policy the way Bike Nashbar does.
> 

A couple of years ago, I was ordering a copy of a some software that is
very popular in the academic community.  Icon Review advertised this
software in MacWorld, so I put their name as the vendor on the Purchase
Order.  Well it was at least six weeks later that I called IR to find
out about the status of the order. They claimed that there was a delay
with delivery from the manufacturer of the product.  In any case, the software
showed up a few weeks later, but I remember that it took a very long time.

Now comes the interesting part.  Sometime later, I was on the phone with a rep
of the software company.  I mentioned that I bought their software from
IR and that it had taken a long time to get the package.  He laughed,
and said that they had suspended shipments to IR because they didn't pay
for the last shipment.  He said that they had been having troubles with
IR for some time.

So I've never ordered anything from them since and have discouraged others
as well.  If they can't afford to pay their bills, I don't doubt that
they would charge customers for undelivered software.

	Evan Bauman
	Univ. of Notre Dame
	..!iuvax!ndmath!ndcheg!evan