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From: shap@sfsup.UUCP (J.S.Shapiro)
Newsgroups: comp.sys.mac
Subject: Re: HyperCard distribution For New SEs
Message-ID: <2068@sfsup.UUCP>
Date: Mon, 21-Sep-87 09:34:54 EDT
Article-I.D.: sfsup.2068
Posted: Mon Sep 21 09:34:54 1987
Date-Received: Wed, 23-Sep-87 01:23:18 EDT
References: <3876@cisunx.UUCP> <7127@dartvax.UUCP>
Organization: AT&T-IS, Summit N.J. USA
Lines: 22
Summary: Call Apple if you can't get satisfaction from the dealer

In article <7127@dartvax.UUCP>, isle@dartvax.UUCP (Ken Hancock) writes:
> In article <3876@cisunx.UUCP> jasst3@cisunx.UUCP (sullivan jeffrey a.) writes:
> > ... Problems about hypercard deleted ...
> So, I'm not sure what you should do.  Calling both Apple and getting
> on the dealer's case would be your best bet.  :)
> 
> Ken

In this case I agree with Ken - it sounds like your dealer isn't being
particularly helpful. In general, however, the dealers are decent folk, and
having been one (thought not for Apple), I can safely say that the amount
of information they get from their manufacturers is usually miniscule, even
when the manufacturer tries real hard. There are just too many dealers, and
getting the information ends up costing the dealer money he doesn't have.

So by all means contact both Apple and your dealer. Contact the dealer
first. Most of them are decent enough and will be happy to correct any
error they have made. If they don't, gripe to Apple about the dealer *and*
about inadequate enforcement of their dealer agreements.

If they do, then they may just not have known. You should still gripe to
Apple - about inadequately communicating their policies to their dealers.