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From: dave@micropen (David F. Carlson)
Newsgroups: comp.unix.xenix
Subject: Re: Non-Xenix alternatives to "Re: MicroPort Customer Support" ??
Message-ID: <376@micropen>
Date: Fri, 18-Sep-87 09:28:33 EDT
Article-I.D.: micropen.376
Posted: Fri Sep 18 09:28:33 1987
Date-Received: Sun, 20-Sep-87 15:40:27 EDT
References: <10077@beta.UUCP> <945@minnow.UUCP> <2274@ubvax.UUCP>
Organization: Micropen Direct Writing Systems, Pittsford, NY
Lines: 35
Summary: insolated incident

In article <2274@ubvax.UUCP>, vix@ubvax.UUCP (Paul Vixie) writes:
> 
> Having heard all these stories about MicroPort's installation, I am worried
> that there is just NO decent version of Unix(tm) for 386-style machines.
> Could some one or ones please tell me...

I have had some problems with Microport support but all in all I think the
author who flamed them was wronged but over generalizing.  I cannot believe
Microport charged him for the disk that it sent blank.  Moreover, that he was
*fool* enough to pay for it!!  There is a 90day warrantee with Microport--
if he was smart he would have threaten to return the whole thing and bought
from Bell Tech.  THey will sell you their port of Interactive's UNIX, or
Microport or SCO Xenix and they have support which I cannot vouch for.  

In general, if a phone support person gives you the run around, ask for their
boss.  Don't pay for their mistakes.  Don't flame to the net over an isolated
incident.  Consider this:  how does one hire intelligent, UNIX phone support?
I sure as hell wouldn't want to do it.

People at Microport to ask for by name:

Doug:				good general tech support (others do specific problems)
Henry Seltzer: head of tech support (Doug's boss)
Dwight Leu:		vp engineering (Henry's boss)
Chuck Hickey:	President of Microport (Dwight's boss)

In general, these people are truly interested in their product and their
customers satisfaction--especially new customers with quality control problems.


-- 
David F. Carlson, Micropen, Inc.
...!{seismo}!rochester!ur-valhalla!micropen!dave

"The faster I go, the behinder I get." --Lewis Carroll