Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!mnetor!uunet!husc6!mit-eddie!ll-xn!ames!oliveb!felix!ccicpg!turnkey!conexch!enped
From: enped@conexch.UUCP (Eric Pederson)
Newsgroups: comp.unix.xenix
Subject: Re: MicroPort Customer Support
Message-ID: <137@conexch.UUCP>
Date: Sat, 19-Sep-87 19:48:55 EDT
Article-I.D.: conexch.137
Posted: Sat Sep 19 19:48:55 1987
Date-Received: Sat, 26-Sep-87 19:03:02 EDT
References: <10077@beta.UUCP> <945@minnow.UUCP> <92@sdeggo.UUCP>
Reply-To: enped@conexch.UUCP (Eric Pederson)
Organization: The Consultants' Exchange, Orange County, CA.  (714) 842-6348  Public Access
Lines: 16
Keywords: Does it exist?

> It's amazing how bad Microport customer support has gotten, in such a short
> period of time.

Although I think some of the ranting and raving that's been going on around
here is the product of some interesting installation problems (I've installed
3 uport systems on many flavors of systems without hassle), I will have to 
agree that the once friendly support at Microport has gone downhill.  They used
to send the update releases (read "bug fixes") for a nominal charge.  Now you
have to have purchased a support agreement, then you can get the updates,
again, for a nominal charge.  Am I alone when I consider this a ripoff?  V/AT
is *not* that mature a product.  Many major things have problems.  Shouldn't
I get what I paid for?  That is "real Sys V" implies "bug free Sys V".

---------
Eric Pederson  714 964 3339 x387
HBUHSD