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From: eric@sarin.UUCP (Eric Beser sys admin)
Newsgroups: comp.unix.xenix
Subject: Re: Non-Xenix alternatives to "Re: MicroPort Customer Support" ??
Message-ID: <41@sarin.UUCP>
Date: Fri, 25-Sep-87 16:55:03 EDT
Article-I.D.: sarin.41
Posted: Fri Sep 25 16:55:03 1987
Date-Received: Mon, 28-Sep-87 03:30:08 EDT
References: <10077@beta.UUCP> <945@minnow.UUCP> <2274@ubvax.UUCP> <376@micropen>
Organization: Sarin Inc., Owings Mills, Md.
Lines: 27
Summary: microport service

I am running microport unix on this system and have experienced none of the
problems that these vocal few have reported. I had some difficulty getting
uucp to work right, but a few phone calls to tech support, sitting at the
terminal, worked out the difficulty. 

I cannot report problem free operation. I still have a few problems
that I am working out slowly. I am about to order 2.3, which will be
the third update for this product. 

I do find the guy who answers the phone somewhat hard to talk to. But
a call to Henry Selzer (in charge of customer support) got me to the
right person who knew what they were doing.

In comparison, I have had a lot of problems with microsoft that have never
been resolved, and with Digital Research, which has also never been 
resolved. At least, with Microport, the powers to be want to talk to
the end user, AND are interested in what the end user needs. If they
have a quality control problem, THEY need to hear it. Perhaps someone
should send copies of this bad press to them. After all, if you were
walking around with a big piece of spinnach hanging from your teeth
and wern't aware of it, you would probably appreciate SOMEONE telling
you before you made a big jerk of yourself.

Eric Beser
Westinghouse DEC
Baltimore Md.
eric@sarin.uucp