Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!mnetor!uunet!seismo!sundc!pitstop!sun!amdcad!uport!admin!suprt!jmsully
From: jmsully@suprt.UUCP (John M. Sully)
Newsgroups: comp.unix.xenix
Subject: Re: MicroPort Customer Support
Message-ID: <107@suprt.UUCP>
Date: Wed, 30-Sep-87 08:20:35 EDT
Article-I.D.: suprt.107
Posted: Wed Sep 30 08:20:35 1987
Date-Received: Sun, 4-Oct-87 22:42:18 EDT
References: <10077@beta.UUCP> <945@minnow.UUCP> <92@sdeggo.UUCP>
Organization: Microport Systems, Scotts Valley, CA
Lines: 26
Keywords: Does it exist?
Summary: We try

In article <92@sdeggo.UUCP>, dave@sdeggo.UUCP (David L. Smith) writes:
> 
> It's amazing how bad Microport customer support has gotten, in such a short
> period of time.  When I originally purchased my system, back in December,
> they were pretty good.  They had an 800 number to call, the people answering
> the phone were fairly intelligent, and they would ship disks free.
> 

Although our call load has probably tripled since December, we have only been
able to add 1 person to our support staff, this may be the reason that our
service seems to have gone sour.

When I joined Microport we were just beginning to do a cost analysis of the
support department and it was decided that the 800 support number was costing
the company too much.  In retrospect the decision to drop the 800 number was
a poor one and we are now considering reinstating the 800 number for support.

By the way, we do still ship replacement disks for defective media free,
unless you want it shipped Fed-X (normally we ship UPS Blue).  If you call
and special order a disk, we do charge a 5.00/disk shipping fee, minimum
charge is 15.00.

-- 
John M. Sully         UUCP: ...!{sun | ucbvax | ihnp4}!amdcad!uport!techs
Microport Systems     ARPA: uport!techs@ucscc.UCSC.EDU
Technical Support