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From: davidli@umn-cs.UUCP (Dave Meile)
Newsgroups: comp.sys.atari.st
Subject: Re: What's wrong with OSS?
Message-ID: <2399@umn-cs.UUCP>
Date: Sun, 18-Oct-87 22:51:39 EDT
Article-I.D.: umn-cs.2399
Posted: Sun Oct 18 22:51:39 1987
Date-Received: Tue, 20-Oct-87 00:57:43 EDT
References: <370UD140469@NDSUVM1>
Reply-To: davidli@umn-cs.UUCP (Dave Meile)
Organization: University of Minnesota
Lines: 29
Summary: Don't blame OSS for "late" shipping

In article <370UD140469@NDSUVM1> UD140469@NDSUVM1.BITNET writes:
>Examples:  A net-friend of mine (hi, Holly!) send in her order and visa # to
>get the update AND was billed probably four or five months before she ever got
>a product!  The OSS of a couple of years ago never would have done that, would
>they?  Another point:  the manual--I know (from working once at a place that
>developed software) that the last delay in getting software out the door
>always seemed to be the manual, but hey OSS--a month and a half?!  Last point--
>     
>                                       Scott Udell
>                                       UD140469@NDSUVM1.BITNET

To all of you who were "outraged" that you were billed in June for a product
released in September ...

Did you actually bother to READ the upgrade letter sent out by OSS?  They
specifically stated that you would be charged early, and receive the
software later.  They also promised that if they did not get it out on the
projected date, they would either (1) pay for the shipping or (2) let you
have a coupon for a "free" next upgrade.  They mailed out a card on the
14th of August to that effect (and yes, I am keeping the card handy...)

Manuals -- well it looks like a LOT of printers are having major problems
getting computer manuals (and magazines - ala ST-Log) out on time.  Most
large print shops have schedules -- if they print during week one, they
may not be able to reschedule a printing for four weeks or so.  That's one
reasons some comics come out "later" than they're supposed to.. (and books,
and ... )

-- Dave Meile