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From: chan@encore.UUCP (Jerry Chan)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Reply to Grant Prellwitz request for infomation on Quantus AT compatible
Message-ID: <2023@encore.UUCP>
Date: Wed, 14-Oct-87 00:06:59 EDT
Article-I.D.: encore.2023
Posted: Wed Oct 14 00:06:59 1987
Date-Received: Fri, 16-Oct-87 03:28:02 EDT
References: <11833@decwrl.DEC.COM>
Reply-To: chan@encore.UUCP (Jerry Chan)
Organization: Encore Computer Corp, Marlboro, MA
Lines: 39
Keywords: watch out, warning

In article <11833@decwrl.DEC.COM> schmeichel@rws.dec.com (Bob, ML5-5/U52 pole 5c dtn 223-6245) writes:
>It is four months later and I still haven't seen the refund.
>Calls are answered and excuses made with a promise that it will be fixed
>up and I will see the refund on the next statement.  Letters, even certified
>with return receipt are ignored.
>...
>                           Bob Schmeichel

I had the misfortune of dealing with a computer mail order house several
years ago, in which I ordered some equipment via credit card contingent on
the company's ability to ship the product within a week.  To sum things up,
they did NOT meet my deadline after which I cancelled the order.  However,
they did (of course ;-) charge me for the item [note -- lots of details
excluded as an *attempt* to be succinct].

I attempted to deal with the company myself via lots of phone calls, etc.  It
was not until about five months later that I contacted my credit card company
*too late* -- there is a 120 DAY PERIOD BEFORE WHICH YOU MUST CONTACT YOUR
CREDIT CARD COMPANY, after which your credit card company DOES NOT HAVE THE
AUTHORITY TO DEMAND YOUR MONEY BACK (check with your credit card company for
the exact terms -- credit company dependent?)  In any case, all that I was
able to recover from this was a small percentage (via claiming a loss on my
tax return).

I mention it here on this newsgroup because I believe that many of the
persons who read this newsgroup should be aware of this time restriction,
being that computer wares are often purchased via plastic money.  Don't be
afraid to contact your credit card company should you have any problems --
that's what the 800 number on your bill is for.

Bob -- I don't mean to imply that you *hadn't* gotten in touch w/your card
company.  I do want to mention it to you in case you hadn't; four months is
about 120 days, so if you hadn't, better act soon.

   +----------------+  Jerry H. Chan                linus--+
+--+-------------+  |  Encore Computer Corp.       necntc--|
|  | E n c o r e |  |  257 Cedar Hill St.           ihnp4--+-encore!chan
|  +-------------+--+  Marlboro MA 01752           decvax--|
+----------------+     (617) 460-0500             talcott--+