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From: daveb@geac.UUCP (Dave Collier-Brown)
Newsgroups: misc.legal,news.sysadmin
Subject: Re: Larry Lippman vs. Mark Ethan Smith
Message-ID: <1602@geac.UUCP>
Date: Tue, 13-Oct-87 15:05:15 EDT
Article-I.D.: geac.1602
Posted: Tue Oct 13 15:05:15 1987
Date-Received: Wed, 14-Oct-87 05:11:08 EDT
References: <1939@midas.TEK.COM> <1514@dasys1.UUCP> <7070@eddie.MIT.EDU> <3995@ecsvax.UUCP> <2089@kitty.UUCP> <2582@alvin.mcnc.UUCP>
Reply-To: daveb@geac.UUCP (Dave Collier-Brown)
Organization: The little blue rock next to that twinkly star.
Lines: 28
Xref: mnetor misc.legal:3105 news.sysadmin:404

In article <2089@kitty.UUCP> larry@kitty.UUCP (Larry Lippman) writes:
||	If a person actually takes the time and spends the money to call you,
||then it must be a serious matter to SOMEONE.  The least that a responsible
||administrator should do is: (1) ascertain the nature of the caller's problem;
||(2) find out what action the caller wants you to take; (3) investigate the
||matter firsthand; and (4) get back to the caller.  If you can agree on a
||course of action fine; if not, you have at least tried to resolve the matter.

In article <2582@alvin.mcnc.UUCP> bch@alvin.UUCP (Byron C. Howes) writes:
|I'll buy (1) and (2)  above -- I think that is implicit in my posting, but
|(3) and (4) seem warrented only if (1) and (2) constitute prima facie
|indication of a problem.  In your case they do not.  That was the thrust of
|my comment. 

  Bravo, Byron.  
  Larry, Byron *is* a responsible administrator: he works for his
employer.  Suggesting that a phone call is sufficient to indicate
seriousness is not normal business practice (ie, only people who sign
their names to letters are seen as serious, since only they thereby can be
identified and held responsible for their statements/actions).
  Go and do thou likewise.

 --dave  
-- 
 David Collier-Brown.                 {mnetor|yetti|utgpu}!geac!daveb
 Geac Computers International Inc.,   |  Computer Science loses its
 350 Steelcase Road,Markham, Ontario, |  memory (if not its mind)
 CANADA, L3R 1B3 (416) 475-0525 x3279 |  every 6 months.