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From: med@druhi.ATT.COM (DrapalME)
Newsgroups: comp.sys.atari.st
Subject: Re: What's the deal with the repair kits, Neil?
Message-ID: <2369@druhi.ATT.COM>
Date: Thu, 12-Nov-87 00:49:44 EST
Article-I.D.: druhi.2369
Posted: Thu Nov 12 00:49:44 1987
Date-Received: Sun, 15-Nov-87 12:04:47 EST
References: <11958@decwrl.DEC.COM> <877@atari.UUCP> <2339@druhi.ATT.COM> <881@atari.UUCP>
Organization: AT&T, Denver, CO
Lines: 31
Summary: but who pays the cost here???

In article <881@atari.UUCP>, neil@atari.UUCP (Neil Harris) writes:
> > In any case, I think that the decision on whether or not to buy this repair
> > kit should be the dealers choice, not a prerequisite of becoming an
> > "authorized service center".
> 
> I totally disagree.
> 
> One current problem is the slow turnaround from repair centers lacking in
> spare parts.
> 
> Having the dealer carry a substantial inventory of these is a good way to
> ensure that our consumers get prompt service.

	And I guess that is the real problem here... I talked with
one of the local dealers, and they plan to fix MEGAS just like they
fix 520/1040's ===> "Oh, so your ST is sick?  Bring it in and we'll charge
you X dollars, and you can take it with you...  Never mind that the
serial number is different."  That's right... most dealers here fix STs
by simply replacing them with a new one - very "prompt service", and they
don't need (or intend) to use your $4000 worth of parts!

	And besides, who do you think really pays for those part
anyway ;-(.  I think that this whole thing boils down to Atari wanting
the "image" (or should that be "look and feel" ;-)) of an IBM
dealer - high prices, fast service, and very few customers who can
afford all of that glitter.

						Myron Drapal
						AT&T
						Denver, Co.
						..!ihnp4!druhi!med